Monica Morales
Campbell,CA
Summary
Reliable Data Entry Associate known for high productivity and efficient task completion. Possess specialized skills in fast typing, data analysis, and error detection critical for managing large volumes of information. Excel in time management, adaptability to new software, and effective communication, ensuring seamless workflow and timely project delivery.
Overview
12
12
years of professional experience
Work History
Data Entry Associate
Shemmassian Educational Consulting
01.2023 - Current
- Facilitating the entry of client contact details and information into Excel spreadsheets.
- Conducting audits and quality checks of data, ensuring accuracy through regular updates, and error corrections.
- Employing Zapier platform to establish automated data extractions and transfers to spreadsheets.
- Diagnose data transfer issues and alert relevant team for follow-up
Documentation Specialist
Thermo Fisher Scientific
06.2024 - 10.2024
- Spearheaded development of 4,000+ new chemical data records for short-term project
- Assisted in sourcing and downloading Safety Data Sheets (SDS) related to lab chemicals and compounds.
- Communicated with vendors and suppliers to secure missing SDS documentation
- Executed precise entry of chemical safety and hazard data into Excel
- Verified and uploaded SDS files into appropriate remote server folders.
- Modified PowerPoint slides for effective weekly project progress meetings.
Customer Service & Tech Support Associate
Lin-Zhi, International
11.2020 - 03.2022
- Delivered prompt responses to customer inquiries and requests, guaranteeing high satisfaction levels.
- Handled customer requests for technical documentation, including product catalogs, product inserts, parameter sheets, and cross-reactivity information.
- Logged detailed records of interactions and resolutions, promoting advancements in support.
- Addressed technical issues and delivered effective solutions, enhancing positive client relationships and communication.
- Refined website content to include current technical information such as product inserts, SDS, parameter sheets, and others.
Laboratory Assistant
Santa Clara University
Santa Clara, California
11.2013 - 10.2018
- Facilitated setup and breakdown of STEM instructional laboratories.
- Addressed student, staff, and faculty requests and inquiries, delivering high-level departmental support in person or via email.
- Managed inventory tracking, vendor communication for quotes, and lab purchase processing.
- Collaborated with IT and facilities departments to coordinate lab maintenance, projects, and repairs.
- Developed training guides and operational manuals for departmental and laboratory procedures.
Education
Bachelor of Science - Biological Sciences
Sacramento State University
CASkills
- Data entry
- Microsoft Excel
- Quality assurance
- Automated workflows
- Chemical data management
- Customer relationship management
Timeline
Documentation Specialist
Thermo Fisher Scientific
06.2024 - 10.2024
Data Entry Associate
Shemmassian Educational Consulting
01.2023 - Current
Customer Service & Tech Support Associate
Lin-Zhi, International
11.2020 - 03.2022
Laboratory Assistant
Santa Clara University
11.2013 - 10.2018
Bachelor of Science - Biological Sciences
Sacramento State University
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