Monica Morgan
Walmart
Sharpsville,PA
22
years of professional experience
Experienced retail professional with a background in loss prevention, store leadership, and customer support. Proven ability to monitor exceptions, support investigations, and work with leadership to improve safety and reduce shrink. Brings strong interpersonal skills and a steady approach in high-pressure situations.
Work History
Asset Protection Investigator
1 Year- Reviewed surveillance footage to support internal and external theft investigations.
- Monitored exception reports to identify suspicious transaction patterns and inventory losses.
- Documented incident details in case reports and maintained accurate evidence records.
- Collaborated with store leadership to address safety and asset protection concerns.
- Strong interpersonal skills with the ability to interact effectively with individuals at all levels of an organization.
- Able to work under pressure while remaining composed in stressful situations.
Frontend Teamlead
1 Year 5 Months- Supervised front end associates and coordinated cashier, self-checkout, and customer service workflows.
- Trained new associates on register procedures, payment processing, and front end standards.
- Monitored checkout lanes to reduce wait times and maintain consistent customer flow.
- Resolved customer concerns at registers, service desk, and self-checkout stations.
- Monitored performance and provided coaching to improve consistency and accountability.
- Deposit preparation for Brink's to pick up.
Asset Protection Investigator
1 Year 3 Months- Verified compliance with company policies during investigative and recovery activities.
- Collected witness statements and organized findings for case escalation.
- Assisted with apprehensions and coordinated follow-up actions with law enforcement.
- Adapted quickly to asset protection procedures while handling routine investigative tasks.
- Expertise in analyzing surveillance footage to detect suspicious activities.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
Personal Shopper
1 Year- Verified item quality, freshness, and expiration dates before order completion.
- Selected suitable substitutions aligned with customer preferences and product availability.
- Staged completed orders for pickup, ensuring accurate organization and labeling.
- Picked online grocery orders using handheld devices and store inventory systems.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Service Desk Associate
6 Years 11 Months- Resolved customer inquiries, returns, and exchanges with accurate, courteous service at the front desk.
- Processed merchandise, gift cards, and refund transactions while maintaining strict cash-handling accuracy.
- Coordinated issue resolution with store departments to support smooth customer experiences.
- Trained new service desk associates on procedures, policies, and guest service standards.
- Maintained knowledge of products and services, making recommendations to customers.
- Processed bill pay for several different companies with customers.
PetCare Manager
5 Years- Supervised daily pet care operations, ensuring clean habitats, proper feeding, and animal wellness compliance.
- Trained associates on species-specific care, handling procedures, and safety standards.
- Monitored animal health and escalated concerns to veterinary partners and leadership.
- Coordinated inventory for food, bedding, and care supplies to prevent service interruptions.
- Supervised staff members by providing feedback on performance, conducting regular evaluations and addressing any issues that arise.
- Built positive relationships with customers through attentive listening, responding promptly to inquiries and providing helpful advice.
- Opened a new store location and assisted in recruiting and training new staff.
Inventory/PetCare Manager
5 Years 7 Months- Directed daily store operations, ensuring consistent customer service and team accountability.
- Supervised associates across sales, merchandising, and register coverage to maintain smooth workflow.
- Trained staff on pet care standards, product knowledge, and service expectations.
- Managed inventory controls, cycle counts, and replenishment to support accurate stock levels.
- Enforced safety, cleanliness, and loss prevention procedures across sales floor and backroom.
- Reviewed performance trends and adjusted processes to improve efficiency and store execution.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma
Skills
Surveillance analysis
Video monitoring
Incident reporting
Physical security
Retail sales management
Retail sales experience
Customer service orientation
Surveillance analysis
Timeline
Asset Protection Investigator
Walmart
10.2025 - CurrentRead More
Frontend Teamlead
Walmart
05.2024 - 10.2025Read More
Asset Protection Investigator
Walmart
02.2023 - 05.2024Read More
Personal Shopper
Walmart
02.2022 - 02.2023Read More
Service Desk Associate
H-E-B Plus
03.2015 - 02.2022Read More
PetCare Manager
PetSmart
11.2010 - 11.2015Read More
Inventory/PetCare Manager
Petco
04.2005 - 11.2010Read More
Penn Foster College
High School Diploma
Read More