Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Monica Morris

Monica Morris

Denver,CO

Summary

Seasoned Food Service Team Member with background in fast-paced hospitality environments. Skilled in customer service, food preparation, and cash handling with keen understanding of health and safety regulations. Known for fostering positive customer experiences while maintaining operational efficiency. Demonstrated ability to lead teams and manage multiple tasks simultaneously, contributing to increased productivity within previous roles.

Overview

27
27
years of professional experience

Work History

Hospitality

LGC Hospitality Staffing
Denver, CO
12.2020 - Current

  • Either in a restaurant or retirement home
  • Prepared and served meals according to dietary guidelines and resident preferences.
  • Maintained cleanliness and organization of dining areas and kitchen equipment.
  • Assisted in inventory management of food supplies and kitchen materials.
  • Collaborated with kitchen staff to ensure timely meal delivery for residents.
  • Followed food safety protocols to prevent contamination during meal preparation.
  • Provided compassionate support to residents during meal times, enhancing their experience.
  • Communicated effectively with dietary staff regarding resident dietary needs and restrictions.
  • Set up trays and food service carts to deliver food to residents.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Maintained cleanliness and organization of work areas to promote safety.
  • Prepared ingredients and maintained workstations for efficient cooking processes.
  • Collaborated with kitchen staff to ensure timely meal preparation and service.
  • Monitored food safety practices to maintain a clean and safe kitchen environment.
  • Adapted recipes for special dietary needs while maintaining flavor integrity.
  • Contributed to menu development by suggesting new dishes based on seasonal ingredients.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.

Dishwasher/Prep Cook/Busser

STK Steakhouse
Denver, CO
12.2019 - 12.2022
  • My position is to maintain a clean kitchen, properly washes and sorts soiled dishes, and at time I prep foods as needed.
  • I also set up dish stations, including dish machines and sinks, empty trash, and clean wash other stations as needed.
  • Implemented efficient washing techniques to optimize workflow in high-pressure environment.
  • Trained new staff on proper dishwashing procedures and safety protocols in kitchen area.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
  • Prepared ingredients by chopping, slicing, and dicing according to recipes.
  • Assisted chefs in cooking and plating dishes for service staff.
  • Followed food safety guidelines to ensure proper handling and storage.
  • Organized pantry and stocked supplies to streamline workflow during busy hours.
  • Monitored inventory levels and reported shortages to management regularly.
  • Collaborated with team members to coordinate food preparation tasks efficiently.
  • Cleared tables and prepared them for incoming guests efficiently.
  • Monitored dining room for spills or debris, ensuring safety standards.
  • Communicated effectively with team members during busy shifts.
  • Followed health and safety guidelines to maintain a sanitary environment.
  • Maintained cleanliness of dishes, utensils, and kitchen equipment at upscale dining establishment.
  • Sorted and organized clean dishes, ensuring proper storage for easy access.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.

Server/Prep Cook/Dishwasher

Travel America Truck Stop
Commerce City, CO
06.2018 - 06.2021
  • I was being responsible for the dishwasher I was maintaining a clean kitchen washing and sorting dirty dishes as needed.
  • I washed stacked and then store the dishes I also had to sanitize the dishes then put dishes away.
  • I swept mop and dispose the trash.
  • When I was responsible as a prep cook . I was preparing the ingredients by washing and chopping vegetables cutting meats and other meal prep.
  • I set up workstations and the ingredients so that food can be prepared according to the recipes.
  • I also preformed basic cooking duties such as reducing sauces preparing soups and reboiling foods.
  • I prepared simples dishes,such as salads and entrees
  • Provided exceptional customer service to travelers and truck drivers.
  • Processed food and beverage orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Resolved customer complaints with professionalism and empathy.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Shift Leader/Supervisor

Kfc
Aurora, CO
12.2015 - 04.2018
  • As a team lead supervisor I was monitoring and supervising a group of employees to achieve goals that contribute to the growth of the organization.
  • As supervisor I motivated and inspire the team by creating an environment that promotes positive communication encourages bondings of team members and demonstrate for flexibility of each position.
  • I also served excellent customer service, cash handling counting register for opening and closing the store.
  • I would prep and food and keep well clean atmosphere.
  • Supervised team members during high-volume service periods.
  • Trained new staff on food safety and customer service standards.
  • Managed inventory levels and placed orders for necessary supplies.
  • Ensured compliance with health regulations and company policies.
  • Resolved customer complaints promptly and professionally.
  • Coordinated shift schedules to optimize staff coverage and efficiency.
  • Conducted regular quality checks on food preparation and presentation.
  • Enhanced team communication through daily briefings and feedback sessions.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised and led employees to maintain productivity and customer service levels.

Teller/Customer Service

Checkmate
Aurora, CO
01.2014 - 12.2016
  • I was responsible for processing loans authorizing approval or denying applicants.
  • I processed money orders cashed check, gave excellent customer service an also collected on over due loan via telephone
  • Processed customer transactions accurately and efficiently at Checkmate.
  • Assisted customers with account inquiries and service requests.
  • Maintained cash drawer balance through regular audits.
  • Collaborated with team members to improve workflow and customer service.
  • Implemented security protocols to protect cash and sensitive information.
  • Resolved customer complaints promptly and professionally during transactions.
  • Trained new tellers on operational procedures and customer service standards.

Waitress

Denney's
Aurora, CO
11.2013 - 12.2016
  • As a waitress my responsibilities including greeting and serving customers provide detail information on menus multitasking various front of the house duties and collecting the bill also providing excellent customer service making sure that every customer was satisfied with their orders
  • Managed multiple tables while ensuring timely service for all guests.
  • Processed payments using point-of-sale system efficiently.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new staff on service protocols and procedures.
  • Handled guest inquiries and resolved complaints professionally and promptly.
  • Provided excellent customer service in fast-paced dining environment.
  • Took accurate orders and communicated with kitchen staff effectively.

Hotel Front Desk Clerk

Stay Inn Motel
Denver, CO
12.2011 - 12.2014
  • My responsibilities was to coordinate room reservation to confirm the details of a customer visit prior to this day maintain an up-to-date knowledge of room rates and housekeeping schedules allowing them to provide prompt and accurate information to guess
  • Managed guest check-ins and check-outs efficiently and accurately.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed reservations using hotel management software effectively.
  • Coordinated with housekeeping to ensure room readiness for guests.
  • Assisted in maintaining accurate records of guest information and payments.
  • Monitored lobby area to ensure a welcoming environment for guests.
  • Collaborated with management to improve front desk operations and guest satisfaction.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Resolved customer complaints in a timely manner while following company policies and procedures.

Sales Associate

Safeway
Denver, CO
06.2008 - 12.2011
  • I was responsible for assisting customers throughout there buying process I was greeting customers when they entered into the store.
  • I help guest out by showing them where to find items and offered knowledge about specific products that the customers may needed.
  • Also I used a POS register for all transact Ions.
  • I would restock merchandise and pull tagge as well recorded items for inventory.

Order Selector/Picker Warehouse

Sports Authority
Denver, CO
08.2006 - 05.2008
  • I used headset to communicate and used the RF scanner gun was for selecting customers orders and fulfilling them as quickly and accurately as possible.
  • Some of the tasks included selecting, counting, staging packing and and loading customers orders to be delivered without a damage or error.

Assistant Store Manager

7-Eleven
Aurora, CO
03.2003 - 06.2006
  • Customer service, stocked the store cleaned order product.
  • Was a team leader supervised and trained new employees, cash handle

Customer Service Representative/ Data Entry

Empereon Marketing, LLC
Denver, CO
09.2001 - 12.2004
  • As a customer service representative I acted as a provider for any disputes gave productive service and information as I resolved any emerging problems that the customers accounts might have been facing with accuracy and efficiency.
  • I was genuinely excited to help customer.
  • And also conducted customers survey for further feedback.
  • As the data entry position i had to input data into database system and periodically create report based on the information.

House Cleaner

Rays Cleaning Service
Denver, CO
07.1998 - 03.2001
  • As a house cleaner I provided excellent customer service I was responsible for scrubbing kitchen fixtures vacuuming and mopping floors steam cleaning upholstery and also removing grease minerals deposits and soap scum from various surfaces

Education

Some college for adminerstrative asst - Administration

Community College of Denver
Denver, CO

Skills

  • 7 habits
  • Typing 35wpm
  • Good communication skills
  • Problem solving
  • Great with people
  • Fast learner
  • Microsoft Excel
  • Cash handling
  • Computers
  • Customer service
  • Training
  • Host
  • Waitress
  • Positive attitude
  • Very motivated
  • Food preparation
  • Food safety protocols
  • Quality assurance
  • Staff training
  • Adaptability
  • Conflict resolution
  • Hospitality and service industry background
  • Meal preparation
  • Food safety
  • Kitchen organization
  • Team collaboration
  • Quality control
  • Time management
  • Effective communication
  • Hospitality experience

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Hospitality

LGC Hospitality Staffing
12.2020 - Current

Dishwasher/Prep Cook/Busser

STK Steakhouse
12.2019 - 12.2022

Server/Prep Cook/Dishwasher

Travel America Truck Stop
06.2018 - 06.2021

Shift Leader/Supervisor

Kfc
12.2015 - 04.2018

Teller/Customer Service

Checkmate
01.2014 - 12.2016

Waitress

Denney's
11.2013 - 12.2016

Hotel Front Desk Clerk

Stay Inn Motel
12.2011 - 12.2014

Sales Associate

Safeway
06.2008 - 12.2011

Order Selector/Picker Warehouse

Sports Authority
08.2006 - 05.2008

Assistant Store Manager

7-Eleven
03.2003 - 06.2006

Customer Service Representative/ Data Entry

Empereon Marketing, LLC
09.2001 - 12.2004

House Cleaner

Rays Cleaning Service
07.1998 - 03.2001

Some college for adminerstrative asst - Administration

Community College of Denver

Similar Profiles

CREATE PROFILE