Summary
Overview
Work History
Skills
Timeline
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Monica Morrison

Cottage Grove ,OR

Summary

With over 20 years of management and customer service experience, I consistently receive recognition for exceptional performance and valuable contributions to organizational success. My strengths include team leadership, efficiency improvement, and result delivery. Throughout my career, I have shown a strong commitment to achieving excellence and exceeding expectations. Now seeking new opportunities to leverage expertise, make a significant impact, and drive continued success.

Overview

26
26
years of professional experience

Work History

Receptionist

Ruby
12.2022 - Current
  • Company Overview: Virtual receptionist
  • Operated a multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
  • Provided professional and courteous communication to represent organization positively.
  • Complied with privacy and confidentiality policies when communicating with callers and guests.
  • Received calls for various services, including legal, medical, construction, small businesses, and displayed correct verbiage during each call, which included potential new clients, current clients, and vendors.
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extension

Dept Manager

Albertsons
03.2007 - 05.2021
  • Uphold great standards of leadership for employees, consistently leading by example
  • Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
  • Directed daily operations multi line phones, inventory, ordering, cash handling, supervising small crews and merchandising
  • Monitored budgeting, forecasting, expenditures and performance for all accounts
  • Issued receipts and processed refunds, credits, or exchanges
  • Eliminated errors in financial recordkeeping through careful forecasting and budget administration
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention

Bookkeeper/ Sales Associate

Archer Floor Covering
01.2005 - 01.2006

Warehouse Associate

Parties To Go
08.2003 - 12.2005
  • Counted and stocked merchandise as specified by inventory control log
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements
  • Cleaned and maintained warehouse in compliance with OSHA safety standards
  • Methodically picked, packed and labeled merchandise to prepare for shipment
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction
  • Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Delegated daily tasks to employees, streamlining daily progress and efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels

Dept Manager

kmart
08.1999 - 06.2001

Skills

  • Appointment scheduling
  • Administrative support
  • Document management
  • Professional demeanor
  • Calendar management
  • Typing speed
  • Tech-Savvy

Timeline

Receptionist

Ruby
12.2022 - Current

Dept Manager

Albertsons
03.2007 - 05.2021

Bookkeeper/ Sales Associate

Archer Floor Covering
01.2005 - 01.2006

Warehouse Associate

Parties To Go
08.2003 - 12.2005

Dept Manager

kmart
08.1999 - 06.2001

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Monica Morrison