Monica Morrison

• Answer approximately 100 phone calls per day to identify and resolve customer issues/needs
• Report electric outages and emergencies; advise customers on safe/appropriate handling of the situation
• Start and stop commercial and residential services
• Collect payments on utility account balances
• Provide online web support; explain and train customers on how to navigate the company website

• Received customer orders via online and phone, accurately entered orders into the system and prepared shipping documents for internal/external distribution
• Contacted and scheduled carriers for pick-up/delivery of orders
• Prepared reports summarizing status of daily/open orders
• Accurately distributed tracking numbers and packing documents via phone and email. Answered questions and followed up with customers
• Worked closely with sales department for correct pricing and quotes on orders

• Received orders from customers via email/phone for trucking transportation of commerical goods
• Double checked load plans for accurate/timely use of trucks and drivers; Tracked location of loads to ensure driver safety and timely deliveries; updated customers on order progress
• Reviewed account histories to identify problems preventing the effective/efficient use of company trucks (such as weather, mechanical, no load upon return)
• Reported accidents, inclement weather issues and mechanical breakdowns to the account manager for the appropriate assistance

• Answered the phone
• Prepared leases for new tenants
• Collected monthly rent checks
• Filed, faxed and wrote maintenance requests for the tenants
• Conducted move in/move out inspections for deposit returns

• Scheduled surgery for the PCI Orthopedics Department
• Coordinated doctors and patients schedules for surgical appointments; prepared and distributed patient packets
• Accurately answered patient questions
• Ability to empathize with patients needs/concerns
• Responsible for opening the clinic daily

Parts Expeditor

• Responsible for the research/identification and expedition of appropriate parts for distribution to internal customers

Customer Service Representative

• Handled 140 business account customers; Placed orders, handled returns and answered questions