Monica Morse
Oroville,CA
Summary
Team-oriented Bakery Clerk experienced in weighing, packaging, and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks.
Overview
26
26
years of professional experience
Work History
Bakery Clerk/ Front End Cashier
SAVMOR
Gridley, CA
07.2024 - Current
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Verified that all products were labeled with correct pricing information.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability
- Rotated product on shelves to ensure freshness.
- Assisted customers with selecting products from the deli case.
- Operated cash register accurately and efficiently for customer transactions.
- Followed company recipes for preparing foods such as salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Instacart Shopper
Maplebear Inc.
Oroville, CA
02.2020 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Scanned products using hand-held scanners.
- Resolved customer complaints quickly and professionally.
- Informed customers about specials, new products or promotions available in store.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Monitored expiration dates on items to guarantee freshness for customers.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
- Suggested comparable products to replace out-of-stock items.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Handled client budgets efficiently, ensuring the best value for their spending.
Homemaker
MamaCo
Oroville, CA
05.2002 - 01.2020
Co-Owner/ Office Manager
Aarc Equipment
Oroville, CA
05.2008 - 04.2014
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Created marketing campaigns to promote products and services.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Managed financial operations, including budgeting, forecasting, and financial reporting to ensure fiscal health.
- Presided over and worked with Sacramento city for grant funding. Sucessfully was able to attain company grant which totaled over $120,000
Receptionist Administrator/Secretary's Assistant
Wolf & Wyman LLP
Irvine, CA
11.1999 - 12.2000
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Organized and maintained Law Library
- Presided over Calendar for all Attorneys
Receptionist Administrator
Howser & Brown ATL
Newport Beach, CA
09.1998 - 10.1999
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06-1998
Skills
- Work Prioritization
- Quality Assurance
- Display Case Setup
- Customer Service
- Food handling safety
- Flexible Schedule
- Punctual and Reliable
- Sanitation Procedures
- Stocking and Shelving
- Strong Work Ethic
- Salad preparation
- Honesty and Integrity
- Organizational abilities
- Inventory Rotation
- Preparing food items
Timeline
Bakery Clerk/ Front End Cashier
SAVMOR
07.2024 - Current
Instacart Shopper
Maplebear Inc.
02.2020 - Current
Co-Owner/ Office Manager
Aarc Equipment
05.2008 - 04.2014
Homemaker
MamaCo
05.2002 - 01.2020
Receptionist Administrator/Secretary's Assistant
Wolf & Wyman LLP
11.1999 - 12.2000
Receptionist Administrator
Howser & Brown ATL
09.1998 - 10.1999
High School Diploma -
Murrieta Valley High School
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