Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Monica Moses

Houston

Summary

To use my ability to work in a professional environment; I am self-motivated and able to work both independently and as a collaborative team member. Additionally, I seek to obtain a position where I can maximize my organizational, interpersonal skills and knowledge which will contribute to my experience; allowing me to grow personally and professionally.

Demonstrates strong analytical, communication, and optimizing skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Parole Officer position. Ready to achieve company goals.

Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Post graduate with foundational knowledge in Criminal Justice and hands-on experience gained through academic projects, volunteering and ministry communication. Demonstrates strong ethical decision making, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

14
14
years of professional experience

Work History

Collections/Accounting Specialist

Mansfield Oil
Houston, TX
03.2023 - Current
  • Build rapport with my customers
  • Communicate and negotiate effectively with the customer on the company’s behalf
  • Use problem solving skills to resolve all complex issues
  • Manage accounts and sure all information is up to date
  • Process invoices, refunds and credit card payments
  • Maintain records for auditing
  • Process demand letters for delinquent accounts
  • Communicate with overseas people to choose the best shipping option for the customer

Import Specialist

OL USA
Houston, TX
01.2022 - 02.2023
  • Establish internal network in North America and globally for the purpose of customer resolutions
  • Quote shipments
  • Enter shipment data to ensure release
  • Manage and ensure all SOPs are adhered to and updated
  • Verify documentation for release and compliance availability
  • Provide customer with professional support
  • Open new files
  • Communicate with overseas people to choose the best shipping option for the customer
  • Coordinate with clients to confirm any discrepancies

IMPORT OCEAN/AIR

SENATOR INTERNATIONAL
Houston, TX
09.2017 - 01.2022
  • Establish internal network in North America and globally for the purpose of customer resolutions
  • Preplan and communicate itineraries
  • Respond to sales leads
  • Communicate changes in rates to customers and teams
  • Manage performance indicators as discussed
  • Support operations with flexibility and being available
  • Provide customer with professional support
  • Key account manager
  • File ISF
  • Process in-bonds for shipments
  • Quoting for ocean and air import shipments

IMPORT OCEAN/AIR

CARGO PARTNER NETWORK
Houston, TX
01.2015 - 08.2017
  • Confirm all documents are accurate for customs purposes
  • Quoting for Project shipments
  • Minimization of storage to maximize profits
  • Keep an accurate log of shipments delivered
  • Determine best mode of transportation
  • Prepare billing and end of the month reports
  • Organization and planning of daily work
  • Communicate with corporate
  • Collaborate with management in developing and expediting response time
  • Issue electronic payments to vessel carriers, truckers and other freight forwarders

BREAK-BULK COORDINATOR

DB SCHENKER
Houston, TX
03.2012 - 12.2014
  • Coordinate total inbound pipeline from point of origin overseas through delivery at importer’s door
  • Manage delivery carriers
  • Set-up and prepared documents for timely delivery of import cargo
  • Handle customer and broker inquiries
  • Maintain current knowledge of local, state and federal requirements and regulations and applicable policies
  • Coordinate in preparation of rate requests from sales staff, customers and agents
  • Set-up and prepare customer and agent invoicing
  • Prepare in-bonds

Education

Bachelor of Science - Sociology-BUSINESS

UNIVERSITY OF PHOENIX
03-2027

Skills

  • Outstanding experience in freight forwarding industry
  • Excellent communication and organizational skills
  • Customer service
  • Ability to create, compile, update and analyze data
  • Familiarity with cargo risk management and insurance
  • General ledger management
  • Cash flow management
  • Accounts receivable
  • Invoice processing
  • Attention to detail
  • Microsoft Excel
  • Data entry
  • Data inputting
  • MS office
  • File and database management
  • Claims management
  • Payment tracking systems
  • Invoice balancing
  • Relationship building
  • Motivating students
  • Behavior management
  • Learning strategies
  • Group instruction
  • Cultural sensitivity

Accomplishments

  • Helped implement a weekly domestic violence program for inmates.
  • Routinely supervised more than 20 detainee inmates.

Languages

English
Native or Bilingual

Timeline

Collections/Accounting Specialist

Mansfield Oil
03.2023 - Current

Import Specialist

OL USA
01.2022 - 02.2023

IMPORT OCEAN/AIR

SENATOR INTERNATIONAL
09.2017 - 01.2022

IMPORT OCEAN/AIR

CARGO PARTNER NETWORK
01.2015 - 08.2017

BREAK-BULK COORDINATOR

DB SCHENKER
03.2012 - 12.2014

Bachelor of Science - Sociology-BUSINESS

UNIVERSITY OF PHOENIX