Monica Moy

- Manage difficult customer situations while using empathy through phone or email; Responding promptly and prioritizing customer needs; soliciting customer feedback to improve customer experience

- Analyze data; using stories and experiences to comply data; while seeking out and develop work flows and procedures.

- Using problem solving skills to identify and resolve customer facing issues in a timely manner.

- In station real time, hands on support to ensure our customers receive their packages on time.

- A GEM (Gifted Effective Mentor) ; help new hires when they take phone calls for their first time and help guide them with policies and tips.

- Support team; Back half support on the team to help manager with team tasks and send out daily emails.

- Received items that come into building down the conveyor belt

- Assist with transporting on PIT (Powered Industrial Truck) equipment throughout the building

- Prepped items before they went into the racks

- Fulfilled customer orders in a timely manner.

- Cross trained in Pick, ICQA, and Pack to meet business needs.

- Train new hires and transfer associates in all departments of fulfillment center.

- Train associates on PIT (Powered Industrial Truck) Equipment.

- Completed opening and closing in a timely manner

- Collaborated with Staff and management to provide excellent customer service

- Assembled and expedited food for customers, checking orders for accuracy

- Greeted customers upon arrival

- Located and transferred materials between warehouse, manufacturing, and production areas.

- Sorted goods for distribution in designated areas.

- Hand selected and packed orders for shipment according to customer specifications.

- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills.

- Processed returns, exchanges, and refunds in accordance to store policy.

- Processed cash, check, and credit cards for customer purchases.

- Monitored self check out stations to assist customers and resolve register problems.