Monica Moya
Palmdale
Summary
Accomplished Director of Safety and Quality known for improving safety scores and implementing effective compliance strategies. Strong verbal and written communication skills facilitate team collaboration and operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Safety and Quality
Chick-fil-A
Lancaster, CA
02.2025 - Current
- Evaluated food safety practices and assessed quality control processes to enhance overall food standards.
- Developed and implemented systems to ensure ongoing compliance.
- Implemented procedures to guarantee alignment with Ecosure standards and health department compliance requirements.
- Developed and implemented strategies to enhance food safety scores, achieving a significant improvement from 4 to 1s and 2s.
- Secured top-tier performance with two 100% scores on QIV evaluations while sustaining a minimum 96% score over four quarters.
- Led operational strategy to enhance customer service and satisfaction levels.
- Mentored emerging leaders, cultivating talent for future management roles.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Conducted thorough evaluations of all facilities and equipment to guarantee adherence to compliance requirements.
Food Safety Supervisor
Chick-fil-A
Encino, CA
11.2022 - 02.2025
- Conducted regular food safety audits to ensure compliance with health regulations.
- Trained staff on proper food handling techniques and sanitation practices.
- Implemented corrective actions for identified safety violations, enhancing overall safety culture.
- Led team in developing and executing food safety training programs for new hires.
- Oversaw team activities to attain Food Safety Standout status, reinforcing commitment to industry standards.
- Obtained Serve Safe certification to ensure compliance with food safety standards.
FOH Supervisor
Chick-fil-A
Northridge, CA
07.2020 - 07.2022
- Supervised front-of-house operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new team members on service protocols and best practices.
- Implemented workflows to enhance efficiency during peak hours, reducing wait times.
- Monitored inventory levels and coordinated with suppliers for timely restocking of essentials.
- Coordinated daily ordering of inventory from McLane and produce from D&D Produce to maintain product availability in the store.
- Executed comprehensive oversight of inventory department, facilitating precise end-of-month inventory evaluations.
Crew Member
McDonald's
Northridge, CA
01.2019 - 08.2020
- Provided excellent customer service, ensuring positive dining experiences for guests.
- Operated cash register, accurately processing transactions and managing cash drawer.
- Prepared and assembled food items according to company standards and safety regulations.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety guidelines.
Education
No Degree - Psychology
Santa Monica College
Santa Monica, CAHigh School Diploma -
Birmingham Community Charter High School
Balboa, CA05-2019
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Bi-lingual
- Team management
- Goal setting
- Budget control
Accomplishments
- Achieved Coach of the Year through effectively helping with training and developing the team.
Certification
- Serve-Safe Certification
Languages
Spanish
Professional Working
Timeline
Director of Safety and Quality
Chick-fil-A
02.2025 - Current
Food Safety Supervisor
Chick-fil-A
11.2022 - 02.2025
FOH Supervisor
Chick-fil-A
07.2020 - 07.2022
Crew Member
McDonald's
01.2019 - 08.2020
No Degree - Psychology
Santa Monica College
High School Diploma -
Birmingham Community Charter High School