Monica M. Pomasl
New London
Summary
High-achieving Vice President of Operations with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
21
21
years of professional experience
Work History
Vice President of Operations
Taher, Inc. Professional Food Service Management
02.2024 - Current
- Identified opportunities to improve business process flows and productivity.
- Improved profitability 124% through performance optimization strategies and efficiency improvements.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Drove a culture of accountability and excellence through KPI-based performance reviews and hands-on coaching.
- Trained and guided team members to maintain high productivity and performance metrics.
Area Director
Chartwells Schools Dining Services
10.2020 - 02.2024
- Directed daily operations across multiple school sites, ensuring compliance with USDA Child Nutrition Program regulations and local health codes.
- Managed $18M annual food service budget while optimizing food cost, labor efficiency, and meal participation
- Standardized procedures across district sites, resulting in consistent service quality and increased student satisfaction.
- Supervised and mentored a team of 16 Food Service Directors and 400+ front-line staff across 18 school districts.
- Built and maintained strong client relationships, achieving 100% retention and consistent contract renewals.
- Prepared and presented monthly financial performance reports to district stakeholders and company leadership.
Resident District Manager
Chartwells K12
07.2019 - 10.2020
- Company Overview: Our contracted service focuses on child nutrition and regulation management.
- Responsible for all aspects of the operation within the food service department.
- Specific tasks and responsibilities include direct supervision of two Assistant Directors of Dining Services, one Executive Chef, 120 front line employees, and two administrative assistants, across 27 sites; ensure compliance with Public Health requirements, ServSafe requirements, and USDA Child Nutrition requirements; continuous improvement implementation utilizing Quality Assurance standards; workforce development and cross-training; metric analysis for program growth initiatives; labor standards management; and all other management-related tasks.
- Emphasis placed on client management, strategic operational planning and change management.
- Report to the Regional Director.
- Our contracted service focuses on child nutrition and regulation management.
Nutrition Program Volunteer Coordinator
Outagamie County
05.2018 - 07.2019
- Provided administration of volunteer programs including recruitment campaigns, resolving problems with volunteers, coordinating and scheduling volunteers to deliver meals from sites throughout the county.
- Development and implementation of new volunteer programs, assessing volunteers' abilities to meet roles, and maintaining an accurate accounting of volunteer monthly activities.
- Publishes a monthly newsletter pertinent to the Outagamie County Senior Nutrition Program activities.
- Assists the Aging and Disability Resource Center Supervisor with ongoing volunteer recognition of volunteers and the annual recognition event.
- Provided public relations including speaking about the Nutrition Program, and programs and services offered by the Aging and Disability Resource Center.
- Completes an annual satisfaction survey of volunteers.
Food Service Director
Aramark Education
02.2008 - 02.2018
- Company Overview: Our contracted service focuses on child nutrition and regulation management.
- Responsible for all aspects of the operation within the food service department.
- Specific tasks and responsibilities include direct supervision of 125 front line employees, three administrative assistants, one chef/catering coordinator, and two assistant food service directors across 26 sites; ensure compliance with Public Health requirements, ServSafe requirements, and USDA Child Nutrition requirements; continuous improvement implementation utilizing Quality Assurance standards; workforce development and cross-training; metric analysis for program growth initiatives; labor standards management; and all other management-related tasks.
- Report to the District Manager.
- Our contracted service focuses on child nutrition and regulation management.
Assistant Food Service Director
Aramark Education
01.2005 - 01.2008
- Responsible for the daily operation of the food service department.
- Primary focus on menu development, production analysis and meal growth initiatives.
- Specific tasks and responsibilities included direct supervision of 97 employees; meal program growth and development utilizing marketing strategies; created monthly menus meeting labor and food cost budgets; inventory management; workforce development and cross-training; and safety.
- Reported to the Food Service Director.
Clinical Dietitian
Nursing Home
06.2004 - 01.2005
- Responsible for reviewing charts, interviewing residents, assessing nutrient needs providing medical care team nutritional recommendations.
- Met Joint Commission on Accreditation of Healthcare Organizations standards within departmental requirements.
- Specific tasks and responsibilities managing residents’ Minimum Data Set on a monthly, quarterly, and annual basis; conducted diet analysis; active member of medical care team resident reviews; partnered with food service to assist in special diet order delivery.
- Reported to the Food Service Director.
Education
Bachelor of Science Degree - Dietetics
Mount Mary University
Milwaukee, WI05.2004
Skills
- Community outreach
- Leadership development
- Cost analysis expertise
- Strategic planning
- Inventory planning and control
- Organizational growth strategies
- Strategic growth management
- Operational enhancements
- Safety management
- Operations management
- Financial oversight
- Succession planning
- Operations oversight
- Financial controls implementation
Honors And Affiliations
- ARAMARK’s Operational Excellence Award, 2008
- Academy of Nutrition and Dietetics Member, 2004-Present
- Wisconsin Academy of Nutrition and Dietetics Member, 2004-Present
Timeline
Vice President of Operations
Taher, Inc. Professional Food Service Management
02.2024 - Current
Area Director
Chartwells Schools Dining Services
10.2020 - 02.2024
Resident District Manager
Chartwells K12
07.2019 - 10.2020
Nutrition Program Volunteer Coordinator
Outagamie County
05.2018 - 07.2019
Food Service Director
Aramark Education
02.2008 - 02.2018
Assistant Food Service Director
Aramark Education
01.2005 - 01.2008
Clinical Dietitian
Nursing Home
06.2004 - 01.2005
Bachelor of Science Degree - Dietetics
Mount Mary University
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