Monica M. Posada
Land O Lakes
Summary
Healthcare operations leader with experience managing multi-provider primary and specialty care practices in fast-paced clinical environments. Skilled in team leadership, workflow coordination, patient access, and operational efficiency, with a strong focus on supporting both staff and providers. Recognized for building positive team relationships, improving processes, and leading with a collaborative and solutions-focused approach. Committed to delivering exceptional patient experiences while maintaining high standards of service, communication, and compliance
Overview
10
10
years of professional experience
1
1
Certification
Work History
Site Manager
BayCare Medical Group
Lutz, FL
03.2023 - Current
- Supervised daily operations and utilization management for multi-provider pediatric practices, focusing on maximizing service quality and operational efficiency.
- Facilitated staffing scheduling and cross-training programs to strengthen team capabilities and enhance overall functionality.
- Engaged with leadership to identify and implement initiatives aimed at improving patient experience and operational workflows.
- Conducted onboarding sessions for new hires to enhance team integration.
- Monitored adherence to HIPAA regulations and organizational standards.
Care Management Centralized Services Specialist
Florida Cancer Specialists
Wesley Chapel, FL
03.2022 - 03.2023
- Managed prescription refill workflows and enhanced communication between care teams to optimize patient care.
- Reviewed and processed medication prior authorizations, enhancing efficiency in patient treatment access.
- Facilitated patient assistance with FMLA and disability documentation to ensure compliance and address individual needs.
Assistant Office Manager
Florida Cancer Specialists
Tampa, FL
08.2017 - 11.2021
- Managed staff workflows and streamlined patient flow and scheduling to improve service delivery.
- Engaged with leadership to enhance efficiency of front office operations, ensuring seamless patient flow in a high-volume oncology practice.
- Directed onboarding and training initiatives, fostering mentorship to enhance staff readiness and integration.
- Analyzed and monitored escalations and workflow processes to ensure compliance and operational integrity.
- Acted as a key resource for staff providers and patients, facilitating effective communication.
Patient Services Specialist
Florida Cancer Specialists
Tampa, FL
12.2016 - 08.2017
- Scheduled in-office appointments for medical procedures including infusions and injections. Coordinated external medical appointments such as scans and referrals to specialists.
- Managed incoming phone calls, delivering clear and concise messages to providers.
Front Office Assistant
Women’s Care Florida
Brandon, FL
07.2016 - 12.2016
- Enhanced patient experience by welcoming individuals to the facility and addressing inquiries.
- Organized and managed appointment scheduling through in-person interactions and phone communications.
Education
Bachelor of Applied Science - Supervision And Management
Pasco-Hernando State College
Wesley Chapel, FL03-2026
Associate in Arts (A.A.) - Associate in Arts
Pasco-Hernando State College
Wesley Chapel, FL12-2020
High School Diploma -
Thomas Jefferson High School
Tampa06-2010
Skills
- Skilled in utilizing PowerChart (Cerner)
- Revenue cycle management
- Experience with Phreesia platform
- Tavoca application skills
- OncoEMR proficiency
- G4 Studio application knowledge
- Proficient in MS Office Suite
- SharePoint collaboration tools
- EClinicalWorks utilization
- Empathetic leadership
- Experienced in fostering connections
- Strong organizational management
- Skilled in team dynamics
- Analytical thinking and decision-making in challenging environments
- Staff training and mentorship
- Quality and safety assurance
Certification
Notary Public, State of Florida
AWARDS
2017, FCS Operational Excellence Award
Timeline
Site Manager
BayCare Medical Group
03.2023 - Current
Care Management Centralized Services Specialist
Florida Cancer Specialists
03.2022 - 03.2023
Assistant Office Manager
Florida Cancer Specialists
08.2017 - 11.2021
Patient Services Specialist
Florida Cancer Specialists
12.2016 - 08.2017
Front Office Assistant
Women’s Care Florida
07.2016 - 12.2016
Bachelor of Applied Science - Supervision And Management
Pasco-Hernando State College
Associate in Arts (A.A.) - Associate in Arts
Pasco-Hernando State College
High School Diploma -
Thomas Jefferson High School