Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Munoz

Montclair,CA

Summary


Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Team Player willing to help out in any way to get the job done.

Overview

9
9
years of professional experience

Work History

Bartender

Backyard BBQ / Private Events
06.2024 - Current
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.
  • Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Operated point-of-sale system accurately for processing payments from customers.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
  • Prepared alcoholic beverages promptly according to recipes or customer specifications.

CSR

Sunland Logistics
10.2021 - Current
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns
  • Created detailed documentation for each interaction with customers.
  • Investigated complex problems and provided solutions within established timelines.
  • Performed data entry tasks efficiently to update customer records.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Communicate with carriers, suppliers, and internal teams to ensure timely logistics operations
  • Resolve logistics-related issues and escalate concerns as needed.
  • General office duties copying, filing delivering, and handling incoming calls.
  • Managed approximately 30 incoming emails per day

CSR

XPO Logistics
11.2020 - 10.2021
  • Email customers on order status
  • Processing UPS orders for shipping
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Sanitation Specialist

APL Logistics
10.2017 - 11.2020
  • Knowledge of AIB Standards
  • Followed Good Manufacturing Practices while performing daily tasks.
  • Investigated causes of contamination incidents, prepared reports detailing findings, recommended corrective actions where appropriate.
  • Performed daily cleaning tasks in accordance with health regulations and company policies.
  • Maintained sanitation equipment and supplies, ensuring proper functioning of the same.
  • Identified opportunities for improvement in existing sanitation systems and processes.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Assisted in developing training materials related to food safety practices and procedures.
  • Regularly cleaned and sanitized all surfaces and equipment in accordance with safety standards.
  • Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.

EVS

Chino Valley Medical Center
12.2016 - 10.2017
  • Received incoming linen and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Performed weekly inventory counts to verify stock levels.
  • Conducted periodic audits to verify inventory accuracy.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Verified cleanliness and organization of storage areas and carts.
  • Supervised supplies in inventory and submitted reorder requests.

Education

High School Diploma -

Montclair High School
Montclair, CA
06.2001

Skills

  • Microsoft Excel, Microsoft word, Outlook, Teams
  • Knowledge of HWY 905
  • WMS
  • Ability to be self-efficient
  • Critical thinking
  • Problem analysis and problem-solving
  • Adaptability
  • Planning and organizational skills
  • Customer service etiquette
  • Self motivation
  • Health codes compliance
  • Documentation and reporting
  • Product knowledge

Timeline

Bartender

Backyard BBQ / Private Events
06.2024 - Current

CSR

Sunland Logistics
10.2021 - Current

CSR

XPO Logistics
11.2020 - 10.2021

Sanitation Specialist

APL Logistics
10.2017 - 11.2020

EVS

Chino Valley Medical Center
12.2016 - 10.2017

High School Diploma -

Montclair High School

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