Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Nagel

Lake St Louis

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

General Manager, Administration

McDonald's (Erbe, Inc)
01.2010 - Current
  • Maintained cash flow by monitoring bank balances and cash requirements.
  • Disciplined and motivated accounting team to maximize performance.
  • Reduced month-end closing time with efficient organization and prioritization of tasks.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Family Video
01.2007 - 01.2010
  • Led a team of employees, providing guidance, training, and support to achieve store objectives.
  • Implemented effective inventory management strategies, ensuring accurate stock levels and product availability.
  • Planned and executed marketing campaigns to increase customer traffic and enhance brand awareness.
  • Organized charity benefits, fundraisers, and community events to support local causes.
  • Fostered a customer-centric environment, delivering exceptional service and addressing customer inquiries and concerns.

Office Manager

CK Plastics
01.1999 - 01.2006
  • Managed accounts payable and accounts receivable processes, ensuring accuracy and timely payments.
  • Conducted month-end reconciliation and generated financial reports for analysis and decision-making.
  • Recruited, trained, and supervised office staff, fostering a productive and cohesive work environment.
  • Oversaw e-commerce operations and shipping and receiving processes.
  • Maintained accounts payable database system, ensuring efficient record-keeping and documentation.

Education

Associates Degree -

Southwestern Illinois College
Belleville, IL

Skills

  • Operations Management
  • Inventory Control
  • Team Leadership
  • Customer Service
  • Process Improvement
  • Budgeting and Cost Control
  • Training and Development
  • Payroll processing

Timeline

General Manager, Administration

McDonald's (Erbe, Inc)
01.2010 - Current

Store Manager

Family Video
01.2007 - 01.2010

Office Manager

CK Plastics
01.1999 - 01.2006

Associates Degree -

Southwestern Illinois College

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