Highly motivated Customer Relationship professional with experience in multiple sales/admin environments seeking Customer Service Administrative position. Offers track record for managing projects with reputation for unmatched customer centricity and service. Multi-disciplined, skilled communicator with solid business acumen leveraging reliable work ethic while forming strong partnerships with team members.
Hi, I’m
Monica Nail
Columbus,OH
Summary
Overview
18
years of professional experience
Work History
Century 21 Excellence Realty, Columbus, OH
Real Estate Agent
2015.03 - Current (9 years & 6 months)
Job overview
Manage contracts, negotiations, all aspects of sales, finalize purchases, exceed customer expectations.
- Developed and maintained relationships with clients through networking, marketing and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Consistenly recieve 5 star ratings from clients.
Johan Leo Hellebrekers, LLC., Columbus, OH
Caregiver/Supervisor
2013.05 - 2016.07 (3 years & 2 months)
Job overview
Private Care Assignment
Yves Delorme, Columbus, OH
Retail Store Manager
2005.10 - 2011.05 (5 years & 7 months)
Job overview
- Hired as assistant manager, promoted to manager in 10 months.
- Trained new employees on, handled customer relations issues.
- Fostered positive collaborative work culture while consistently exceeding goals at 110-120%.
Education
The Ohio State University Columbus, OH
Bachelor of Arts from Communications
2003
University Overview
Student team member of "Do Something Great" PR Campaign.
Skills
- Customer Relations Communications
- Database Administration
- Meeting Arrangements
- Program Files Maintenance
- Filing/Data Archiving
- Multi-Line Phone Proficiency
- Customer Engagement & Retention
- Communications Liaison
- Project Management
- Priorities & Deadline Management
- Multi-Functional Computer Acumen
- Expense & Deadline Oversight
- Problem Solving
- Leadership & Team Management
- Staffing & Scheduling
- Team-First Mindset
Additional / Interim Experience
Additional / Interim Experience
Nordstrom - Columbus, OH 05/2011-12/2011
J.McLaughlin - Columbus OH 12/2011-05/2013
Built own book of business, quickly earning reputation for approachable style, ability to build genuine customer relationships and consistency in exceeding expectations.
Volunteer Work
Volunteer Work
Olentangy Education Foundation - Olentangy Local Schools 2004-2008
Board Member - Communications Liaison - Engaged in business development, fundraising, event planning. Raised over $70k.
Timeline
Real Estate Agent
Century 21 Excellence Realty
2015.03 - Current (9 years & 6 months)
Caregiver/Supervisor
Johan Leo Hellebrekers, LLC.
2013.05 - 2016.07 (3 years & 2 months)
Retail Store Manager
Yves Delorme
2005.10 - 2011.05 (5 years & 7 months)
The Ohio State University
Bachelor of Arts from Communications
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