Monica Nailor

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed sales and gross profit report to assess company efficiency.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Checked packages and merchandise for damage and notified vendors.
• Performed inventory control, such as counting, and stocking merchandise.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Consistently lifted materials weighing as much as 50 pounds.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.