Summary
Overview
Work History
Skills
Timeline
Generic

Monica Napier

Madison,WI

Summary

Dynamic Area Supervisor with extensive experience at IHOP, excelling in inventory management and employee training. Proven track record of enhancing team productivity and customer satisfaction through effective communication and process improvement. Skilled in budget management and conflict resolution, fostering a positive work environment while achieving operational excellence.

Overview

32
32
years of professional experience

Work History

Area Supervisor

IHOP
Madison, Wisconsin
06.2025 - Current
  • Monitored inventory levels and reported discrepancies to management.
  • Conducted regular inspections to maintain a clean and safe environment.
  • Assisted in resolving employee concerns to foster a positive workplace culture.
  • Implemented new procedures to enhance team productivity and communication.
  • Collaborated with management on inventory management systems for accuracy.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Developed and maintained a positive working environment for all staff members.
  • Managed payroll activities including timesheets submission and approval process.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Developed and implemented truck loading processes to simplify and maximize drivers' time.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Analyzed sales data from various reports to determine areas where improvements could be made.
  • Developed strategies for improving customer satisfaction ratings across all stores in the area.
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Generated documentation and processed orders.
  • Planned and coordinated promotional events to increase customer traffic at store locations.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Prepared reports based on documented inventory use and labor hours.
  • Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
  • Secured company assets by verifying and auditing outbound shipments and returns.
  • Resolved customer complaints and issues swiftly to maintain high service standards.
  • Conducted regular training sessions to improve staff skills and knowledge.
  • Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
  • Acted as a liaison between the area teams and senior management to facilitate effective communication.
  • Managed team performance through regular evaluations, feedback, and goal-setting.
  • Utilized technology and software to enhance efficiency, accuracy, and customer experience.
  • Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.

Area Supervisor

ihop
Houston, Texas
05.2004 - 07.2022
  • Supervised team members to ensure compliance with operational standards.
  • Coordinated daily schedules and assignments for efficient workflow.
  • Trained new staff on safety protocols and company policies.
  • Conducted regular inspections to maintain a clean and safe environment.
  • Implemented new procedures to enhance team productivity and communication.
  • Collaborated with management on inventory management systems for accuracy.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Developed and maintained a positive working environment for all staff members.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Developed and implemented truck loading processes to simplify and maximize drivers' time.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.

Server

IHOP
Houston, Texas
02.1994 - 09.2004
  • Provided friendly service and assisted customers with menu selections.
  • Maintained cleanliness and organization of dining area and serving stations.
  • Took customer orders accurately and communicated them to the kitchen staff.
  • Delivered food and beverages promptly to ensure customer satisfaction.
  • Collaborated with team members to enhance overall service efficiency.
  • Handled cash transactions and processed payments accurately at the register.
  • Resolved customer complaints swiftly to maintain a positive dining experience.
  • Trained new staff on service procedures and restaurant policies effectively.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.

Skills

  • Inventory management
  • Employee training
  • Process improvement
  • Budget management
  • Regulatory compliance
  • Customer relationship management
  • Team collaboration
  • Performance evaluation
  • Emergency response
  • Problem solving
  • Communication skills
  • Conflict resolution
  • Time management
  • Decision making

Timeline

Area Supervisor

IHOP
06.2025 - Current

Area Supervisor

ihop
05.2004 - 07.2022

Server

IHOP
02.1994 - 09.2004

Similar Profiles

CREATE PROFILE
Monica Napier