Monica Narmanli
Coram,NY
Summary
Dynamic office administrator known for exceptional customer service and administrative support. Demonstrated success in managing office supplies, coordinating schedules, and preparing detailed reports to drive team efficiency and effectiveness.
Overview
9
9
years of professional experience
Work History
Office Administrator
K.C. Electronics
01.2022 - 08.2023
- Managed office supplies inventory to ensure availability and reduce costs.
- Coordinated scheduling for meetings and appointments, enhancing team productivity.
- Developed and maintained filing systems to improve document retrieval efficiency.
- Assisted in preparing reports for management review.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
Lead Tax Examiner
IRS
02.2019 - 06.2021
- Developed strategies for resolving complex tax issues and discrepancies.
- Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
- Trained and mentored junior examiners on policies and procedures.
- Analyzed financial documents to determine accurate tax liabilities.
- Improved workflow processes, enhancing efficiency in case resolution.
- Conducted risk assessments to identify potential fraud or non-compliance cases.
- Demonstrated exceptional attention to detail in reviewing tax-related documents, ensuring the accurate calculation of liabilities and credits.
- Assisted with twice-monthly payroll activities, ensuring employees were paid as expected and on time.
- Corresponded with other service centers to resolve discrepancies and inaccuracies among various personnel databases.
- Engaged employees and boosted understanding of material using focused instructional strategies.
- Created agendas and communication materials for team meetings.
Contact Representative
IRS
11.2014 - 01.2019
- Managed high-volume inbound calls, addressing taxpayer inquiries and resolving issues efficiently.
- Processed tax returns and claims, ensuring compliance with IRS regulations and accuracy of information.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Issued tax refunds by researching applicable manuals, established procedures and tax law guidelines.
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Bookkeeping
- Customer relationship management (CRM)
- File maintenance
- Report preparation
Timeline
Office Administrator
K.C. Electronics
01.2022 - 08.2023
Lead Tax Examiner
IRS
02.2019 - 06.2021
Contact Representative
IRS
11.2014 - 01.2019