Monica Natalie Chicas
Carrollton,TX
Summary
Results-oriented professional with 7+ years of experience in fast-paced environments, adept at handling sensitive information, resolving complex inquiries, and providing exceptional support. Proven ability to analyze information, identify solutions, and communicate effectively with diverse stakeholders. Seeking a challenging role where I can leverage my analytical skills to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Case Management, Senior Assistant
Gainwell Technologies
Irving, TX
09.2025 - Current
- Optimized daily deposit workflows, successfully processing 120+ high-value deposits per day while delivering accurate documentation to support seamless client payment posting.
- Analyzed legal documents to determine case status, ensuring precision, compliance, and supporting efficient workflow processes
- Exhibited adaptability by managing charge entry, claims submission, and denial management in response to workload fluctuations and staffing shortages.
- Maintained strict confidentiality of sensitive information while streamlining operational process to reduce turnaround time across physical and digital records
Administrative Assistant
Liberty Mutual Insurance
Plano, TX
10.2024 - 06.2025
- Investigated complex insurance claims by auditing initial reports and supporting documentation to determine validity and execute necessary file updates
- Managed a diverse portfolio of critical back-office functions integral to optimizing the end-to-end claims lifecycle
- Evaluated investigative facts to render accurate coverage determination (confirmations/denials) while providing lear, compliant guidance to policyholders.
- Ensured absolute file accuracy and generated comprehensive, data-driven compliance reports for leadership
Chart Retrieval Representative
United Health Group
Dallas, TX
05.2024 - 10.2024
- Managed high-volume provider outreach, successfully executing 40-50 outbound calls daily to secure essential medical documentation and address inquiries
- Conducted targeted provider research, meticulously logging real-time updates and compliance documentation within internal database systems
- Educated healthcare providers on medical chart retrieval protocols, building rapport to facilitate the seamless transfer of health records
- Demonstrated technical proficiency by navigating simultaneously across multiple complex database systems to verify and cross-reference provider data
Associate Specialist
Liberty Mutual Insurance
Plano, TX
05.2022 - 02.2023
- Executed high-volume operational workflows within a fast-paced environment, consistently meeting strict production, quality and efficiency metrics
- Managed a variety of core back-office workstreams, including coverage validation, payment processing, background searches and financial recovery initiatives
- Maintained data integrity across multiple database systems by processing sensitive claims documentation and managing high-tier customer account transactions
Education
Warren Tarvis White
Dallas, TX05-2016
Skills
- Healthcare Billing & Claims Auditing
- Data Analysis & Reporting
- High-Volume Case Management
- Advanced MS Excel & Database Navigation
- Data Integrity & Accuracy
- Medical Terminology & Document Review
Timeline
Case Management, Senior Assistant
Gainwell Technologies
09.2025 - Current
Administrative Assistant
Liberty Mutual Insurance
10.2024 - 06.2025
Chart Retrieval Representative
United Health Group
05.2024 - 10.2024
Associate Specialist
Liberty Mutual Insurance
05.2022 - 02.2023
Warren Tarvis White