Monica Naylor
Alabaster,AL
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
Benton Nissan of Hoover
Hoover, AL
01.2024 - Current
- Schedule appointments for vehicles to get serviced
- Use CDK GLOBAL platform to build customers database
- Generating leads from Salesforce to gain clients and input data
- Communicate with IMPEL AI system to maintain vehicles
- Inform clients about possible recalls on Nissan vehicles
- Be liaison between customers and service advisors to help with maintenance quotes
- Do follow up calls to be sure services are complete
- Help desk for customers to receive updates on their vehicles
- Help display routine maintenance service checks
- Allow customers to obtain package plans for warranty coverage.
Sales Advisor
Long Lewis Ford
Calera, AL
05.2023 - 01.2024
- Provide great Customer service
- Inform customers of their car evaluation and what's recommended to obtain the vehicle
- Help assist with clear understanding of their vehicle
- Upsell customer on what we recommend is best for them
- Check warranty coverage for repairs
- Scheduled maintenance plans for vehicles services
- Complete repair and upgrades per vehicle needs
- Used Dealertrack software to input data.
Retention Specialist
AT&T
Alabaster, AL
09.2022 - 05.2023
- Completing transactions with customers by upselling products and services
- Help resolve customers issue
- Save customers from leaving the company
- Reinstate accounts and add/remove equipment.
Assistant Manager
AT&T
Trussville, AL
01.2019 - 09.2022
- Brainstorms and comes up with creative unique ideas to help sell products and services
- De-escalate problems and concerns with customers
- Organize and control back office admin
- Drive sales and develop action plans to exceed monthly quota.
Sales Specialist /Team Leader
AT&T Call Center
04.2016 - 01.2019
- Reviewing customers accounts by upselling and demonstrating strong closing skills
- Learning self-discovery and creating action plans to improve teams attainment
- Analyzing previous dashboard performances to exceed goals
- Collaborate with other mangers to encourage team builder activities.
Retail Sales Consultant
AT&T
01.2007 - 12.2014
- Selling wireless and wired services to Consumer and Business customers.
- Meeting monthly quota
- Reviewing accounts and upselling customers on our latest technology
- Demonstrating our wired services and updating packages
- Follow action plans to overcome objections and obtain goals
Education
Associate's degree - CAD Technology
Itt Technical Institute
Birmingham, AL06-2003
Skills
- Telemarketing
- Upselling
- Assistant manager experience
- Retail sales
- Cold calling
- Retail management
- POS
- Recruiting
- Salesforce (10 years)
- Store Management Experience
- Auto Estimating
- Planograms
- Guest services
- Dealer track
- Dealership experience
- Customer service
- Sales (10 years)
- Negotiation
- B2B sales
- Account management
- Typing
- Inside sales
- Order entry
- Mobile devices
- Cash register
- Order fulfillment
- CAD
- Presentation skills
- Computer skills
- Communication skills
- Bartending
- Serving
- CRM Software
- Microsoft Outlook
- Business Development
- Help Desk
- Technical Support
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Microsoft Windows
Certification
Driver's License
Timeline
Business Development Coordinator
Benton Nissan of Hoover
01.2024 - Current
Sales Advisor
Long Lewis Ford
05.2023 - 01.2024
Retention Specialist
AT&T
09.2022 - 05.2023
Assistant Manager
AT&T
01.2019 - 09.2022
Sales Specialist /Team Leader
AT&T Call Center
04.2016 - 01.2019
Retail Sales Consultant
AT&T
01.2007 - 12.2014
Associate's degree - CAD Technology
Itt Technical Institute
Driver's License
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