Monica Neeley
west valley city,UT
Summary
Dynamic customer service professional with proven expertise at Pizza Hut, excelling in cash handling and customer satisfaction. Recognized for effectively resolving inquiries and enhancing loyalty through exceptional communication and product knowledge. Adaptable and reliable, consistently exceeding service goals in high-pressure environments while maintaining a welcoming atmosphere.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Pizzahut
08.2023 - 02.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Maintained cleanliness and organization of checkout area for efficient workflow.
- Handled cash and credit transactions securely, ensuring compliance with policies.
- Adapted quickly to changing priorities during peak service hours for optimal efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Sales Representative
Fox Print
11.2018 - 07.2023
- Assisted customers with product inquiries, providing accurate information to enhance satisfaction.
- Demonstrated effective communication skills to address customer concerns and resolve issues promptly.
- Processed sales transactions efficiently, ensuring accuracy in order entry and payment handling.
- Maintained knowledge of product features and promotions to effectively upsell relevant items.
- Handled customer complaints professionally, aiming for swift resolutions to maintain loyalty.
- Utilized CRM software to track customer interactions and follow up on inquiries as needed.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring consistent service quality.
Education
No Degree - Entemology
College of The Sequoias
Visalia, CA06-2003
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Customer focus
- Product knowledge
- Customer inquiries
- Merchandise restocking
- Up-selling techniques
Timeline
Customer Service Cashier
Pizzahut
08.2023 - 02.2024
Customer Service Sales Representative
Fox Print
11.2018 - 07.2023
No Degree - Entemology
College of The Sequoias
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