Monica Neves

Transitioned into retirement, ventured on travels, and relocated to a different state, priming to reignite contribution of my skills.

Delivered Digital HR content personalized to 200k+ Kaiser Employees via the National HR Portal. Lead and trained team in content strategy, governance, stakeholder engagement and content development. Provided results to drive user adoption of HR digital services for affordability, quality, user experience and acceptance. Managed projects from end to end with a variety of clients, drove to successful results in a fast paced, budget challenging environment. Lead content management projects including the consolidation of 8 regional intranet sites and the national HR website into one enterprise-wide platform. Mapped network of logic-triggered content, researched and tagged for relevancy, reorganization or removal. Key results:
~ Created, launched, and annually updated content on a tight timeline to support paperless annual open enrollment.
~ Created new web pages that achieved 3,800 to 5,000 unique hits per month.

• Created compelling and personalized content for HRIS employee portal, elevating user experience and engagement across a workforce of 280k employees.
• Collaborated with multiple business partners to promote and enhance the utilization of digital as the main platform for HRIS delivery.
• Managed projects, integrating content development tasks and timelines into the overall project plan, resulting in successful target accomplishment by team players.
• Successfully project managed cross-functional teams delivering multiple complex projects within scope, time, and budget resulting in high-quality outcomes for stakeholders.
• Mentored junior team members, providing constructive feedback on their work and fostering a positive learning environment for professional growth.
• Improved search engine rankings through strategic link building initiatives and on-page optimization efforts.
• Conducted comprehensive content audits to identify gaps and redundancies, leading to improved overall content quality.

Managed HRIS system, new hire orientation, employee benefits administration and negotiation, open enrollment. Payroll administrator for 400+ employees. Certified Payroll documentation. Bookkeeping maintaining accounts payable and receivable.

• Facilitated onboarding process by delivering comprehensive orientations to newly hired staff members, encompassing essential information on policies, benefits, and informational materials.
• Played key role in benefits administration, successfully negotiating favorable terms with vendors and providers.
• Managed and updated human resources database, including employee data, benefits, and other pertinent information.
• Managed payroll operations for 300+ employees on bi-weekly basis.
• Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
• Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.