Monica Nguyen
Summary
Dynamic Office Manager with proven expertise at Thoro Packaging, excelling in vendor engagement and conflict management. Successfully enhanced operational efficiency through strategic planning and effective team bonding initiatives. Recognized for maintaining exceptional customer relations and driving compliance with regulatory standards, fostering a positive workplace culture.
Overview
17
17
years of professional experience
Work History
Office Manager
Thoro Packaging
10.2009 - Current
- Manage overall business office operations to include monthly and annual business certifications, property taxes, company vehicle leasing and required commercial vehicle certifications for two locations.
- Manage corporate travel and bookings.
- Manage onsite security and processes.
- Manage and maintain business office equipment leases and supplies.
- Project management of new building construction and move.
- Assist with annual KPI reporting.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Develop procedures to establish accurate and organized check-in and check-out processes.
- Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Develop detailed plans based on broad guidance and direction.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Chair employee engagement committee.
Executive Administrative Assistant /Administrative HR Assistant
Mag Instrument, Inc.
07.2008 - 07.2009
- Managed travel for executive and sales team.
- Assisted with customer service.
- Assisted with HR related functions.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Education
Associate of Science - Business Administration
Orange Coast College
Costa Mesa, CA04-1990
Skills
- Vendor engagement
- Clear oral/written communication
- Documentation expertise
- Event coordination
- Senior leadership support
- Organizational skills
- Contract administration
- Conflict management
- Project management
- Regulatory compliance
- Inventory control
- Team bonding
- Meeting planning
- Policy and procedure modification
- Travel coordination
- Account reconciliation
- Customer service
- Office management
- Administrative oversight
- Expense reporting
Timeline
Office Manager
Thoro Packaging
10.2009 - Current
Executive Administrative Assistant /Administrative HR Assistant
Mag Instrument, Inc.
07.2008 - 07.2009
Associate of Science - Business Administration
Orange Coast College