Monica Nguyen
Monte Vista Grove Homes
El Monte,California
5
years of professional experience
1
Certification
Certified Nursing Assistant committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Work History
CNA
2 Years- Assisted with patient transfers to and from wheelchairs, beds, and stretchers.
- Assisted with bed positioning and turning to prevent skin breakdown.
- Monitored and documented vital signs.
- Assisted with medication preparation and reminders under supervision of RN/Med Tech certification.
- Assisted residents with activities of daily living such as bathing, grooming, and dressing.
Store Manager
1 Year 3 Months- Developed and implemented employee training programs.
- Created and managed store schedules to ensure adequate staff coverage.
- Developed and maintained positive relationships with customers.
- Managed store operations, including inventory control, budgeting, and customer service.
Shift Lead
1 Year 1 Month- Assisted with unloading and loading of cargo when needed.
- Followed all safety protocols and guidelines.
- Prepared and administered all invoices on spreadsheets; maintained records of all documents.
Team Member
4 Months- Investigated customer complaints and identified root causes.
- Developed and implemented creative solutions to complex problems.
- Developed and maintained customer service databases to ensure accurate and timely delivery of services.
Team Member
9 Months- Developed and implemented customer service strategies to improve customer experience.
- Investigated customer complaints and identified root causes.
Education
CNA: Certified Nursing Assistant
Relevant Coursework - Nursing
High School Diploma
Skills
Charting
Dementia Care
Geriatric Support
Assist in Medicine Administration
Patient Hygiene and Safety
Vital Sign Monitoring
Team Communication and Collaboration
Compassionate
Patient-Focused Care
Time management
Compassion and empathy
Certification
- BLS
- CNA
- Med Tech
LANGUAGES
English: Native
Vietnamese: Intermediate
Timeline
CNA
Monte Vista Grove Homes
10.2024 - CurrentRead More
Store Manager
Sunright Tea Studio
03.2023 - 06.2024Read More
Shift Lead
Sunright Tea Studio
02.2022 - 03.2023Read More
Team Member
Sunright Tea Studio
10.2021 - 02.2022Read More
Team Member
Baskin Robbins Ice Cream
01.2021 - 10.2021Read More
Pasadena City College
Relevant Coursework from Nursing
Read More
Allegiance Career Institute
CNA: Certified Nursing Assistant
Read More
Arroyo High School
High School Diploma
Read More