Monica Nichols
Clarksburg,MD
Summary
Highly skilled and motivated Scrum Master, seeking a challenging role in a dynamic organization. Dedicated to driving Agile principles and practices, fostering collaboration, and enabling teams to deliver high-quality products efficiently. Committed to continuous improvement and creating an environment that promotes innovation and growth. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Engineer Administrator
Boland
08.2020 - Current
- Work independently and with the team to maintain a cross-functional project plan from current stage
- Prepare necessary internal documents for project set up
- Work with operations team to coordinate equipment, manpower, sub-contractors for task per project schedule
- Request, coordinate, and follow up on quotes from vendors utilizing project management software (Procore)
- Manage the task board and generate daily reports to maintain full visibility into project advancement using (Salesforce)
- Create an environment of collaboration within the team that allows for open dialogue and productive solutions for resolving conflicts
- Collaborate with architects, engineers, and other stakeholders to ensure all aspects of the project align with specifications and regulations
- Track and monitor all projects with an exceptional level of accuracy and timeliness
- Maintains and builds a positive client relationship being the primary point of contact with the client
- Established and nurtured strategic relationships with key clients, which led to 40% increase in customer retention
- Assist in resolving any issues or conflicts that may arise
- Maintain bid files on network using Windows applications and manufacturer software
- Train new employees on Salesforce, SharePoint, Procore and other applications.
Technical Support Specialist
Digichart
05.2019 - 11.2019
- Tested programs and software applications and ensured that desirable results were obtained
- Developed and maintained technical documentation and user guides to reduce support inquiries by 38%
- Collaborated with the development team to troubleshoot and resolve defects for a 42% decrease in post-release issues
- Provided technical support internal teams, and resolved an average of 13 tickets per day
- Exhibited strong problem-solving skills by effectively resolving complex infrastructure issues, utilizing a vast professional network of Scrum Masters, Product Owners, and Technical Leads within Starr Insurance Company
- Coached junior staff on procedures and effective communications
- Built strong relationship with development teams and end users
- Supported configurations and implementation of EMR system and Practice Manage system.
Education
Diploma in Medical Billing and Coding -
National College of Business & Technology
Nashville, TN01.2009
Skills
- Jira
- Microsoft 365
- GitHub
- Scrum/Kanban
- Salesforce
- Leadership
- Problem Solving
- Strategy
- Project Vision
- Critical Thinking
- Cross-Functional Collaboration
- Process Improvement
- Negotiation
- Innovation
- Task Board Management
- Timeline Planning
- Highly Organized
Certification
- Certified Scrum Master - Scrum Alliance
- Certified SAFE Advanced Scrum Master (5.0) - Scaled Agile Inc.
Timeline
Project Engineer Administrator
Boland
08.2020 - Current
Technical Support Specialist
Digichart
05.2019 - 11.2019
Diploma in Medical Billing and Coding -
National College of Business & Technology
- Certified Scrum Master - Scrum Alliance
- Certified SAFE Advanced Scrum Master (5.0) - Scaled Agile Inc.
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