Monica Njuguna
Fate,TX
Summary
Professional and detail-oriented personal trainer with experience at Cowboys Fit and 24 Hour Fitness, bringing strong skills in client coordination, scheduling, communication, and customer service. Proven ability to manage multiple priorities in fast-paced environments while maintaining organization and professionalism. Recognized for problem-solving, leadership, and relationship-building, with a strong focus on creating positive, well-executed experiences. CPR and First Aid certified, committed to safety, efficiency, and high-quality service.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Personal Trainer
Cowboys Fit
Dallas, Texas
05.2025 - Current
- Designed personalized workout programs adapted to each client’s fitness level, goals, and needs.
- Educated clients on proper exercise techniques and nutrition strategies.
- Monitored client progress and adjusted programs as needed.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained records of client's performance data such as weight loss, muscle gain.
Sales and Service Associate
24 Hour Fitness
Rockwall, Texas
12.2023 - 05.2025
- Provided excellent service and attention to customers, both face-to-face and through phone conversations.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Contacted customers about potential service upgrades, new services, and account changes.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Developed innovative strategies for resolving customer complaints and difficult situations.
Brand Associate
Old Navy
Rockwall, Texas
09.2022 - 12.2023
- Trained new brand ambassadors, sharing best practices and brand values.
- Managed time effectively to ensure tasks were completed on schedule and met deadlines.
- Handled cash register transactions accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized sales floor displays to maximize visibility of products.
Cashier
Chick-fil-A
Rockwall, Texas
07.2021 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Ensured compliance with all safety regulations within the store environment.
Family Babysitter
Family Members
Rockwall, Texas
07.2018 - 03.2021
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Balanced schedules to promote optimal rest, play, and educational periods.
- Responded quickly to any emergency that may arise during babysitting hours.
- Managed household errands and other essential duties.
Education
Associate of Science - Physical Therapy
Collin County Community College
Plano, TX12-2025
High School Diploma -
Rockwall Heath High School
Rockwall, TX12-2022
Skills
- Client Education and Communication
- Client Assessment and Engagement
- Exercise Science
- First aid and CPR
- Program Design
- Customer service
- Content creation
- Time management
- Problem solving
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Certification
NASM CPT Certificate, December 2024
Accomplishments
I participate in the Run-it-Up Dallas running group and engage with my church's YA Get Fit program, an initiative by One Community Church aimed at promoting fitness and health within the community.
Affiliations
Homeland Scholarship Award, Masonic Scholarship Award, K&S Emerging Leaders Scholarship Award, and Soroptimist International of Rockwall Scholarship. Achieved 1st place in multiple events, including the Katy Trail 5k, Run it Up 5k, Hotcake Hustle 5k, Pumpkin Spice 5k, Too Hot to Handle 10k, Too Cold to Hold 5k, and St. Paddy's Day Dash.
Timeline
Personal Trainer
Cowboys Fit
05.2025 - Current
Sales and Service Associate
24 Hour Fitness
12.2023 - 05.2025
Brand Associate
Old Navy
09.2022 - 12.2023
Cashier
Chick-fil-A
07.2021 - 10.2021
Family Babysitter
Family Members
07.2018 - 03.2021
Associate of Science - Physical Therapy
Collin County Community College
High School Diploma -
Rockwall Heath High School