Monica N Moreno

• Operated toll collection equipment and processed toll payments accurately.
• Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
• Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shift.
• Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
• Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.

A virtual clinic. All patients check in and out, payment’s, and scheduling appointments was all by phone.

• Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
• Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
• Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
• Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
• Checked patient insurance, demographic, and health history to keep information current.