Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Norris

Houston

Summary

Dynamic manager with a proven track record, enhancing operational efficiency and customer service. Skilled in staff training and inventory management, I successfully implemented systems that reduced wastage and drove revenue growth. Adept at analyzing sales data, I foster strong team performance and compliance with standards.

Overview

17
17
years of professional experience

Work History

Manager

Texas Thrift Store
03.2016 - 10.2025
  • Oversaw daily operations, ensuring efficient store management and excellent customer service.
  • Developed staff training programs to enhance team performance and improve service delivery.
  • Implemented inventory management systems to optimize stock levels and reduce wastage.
  • Analyzed sales data to identify trends, drive promotional strategies, and increase revenue.

Accounting Assistant

Pathways Community Health
02.2014 - 02.2015
  • Processed and recorded financial transactions with accuracy and attention to detail.
  • Assisted in preparing monthly financial reports, ensuring compliance with organizational standards.
  • Implemented improvements in document management processes for enhanced efficiency and accessibility.
  • Coordinated communication between departments to facilitate timely resolution of accounting inquiries.

Program Technician

Cenla Chemical Dependency Treatment Center
06.2008 - 04.2013
  • Managed patient intake processes, ensuring compliance with regulatory standards and improving overall efficiency.
  • Coordinated scheduling for client assessments and treatment sessions, optimizing resource allocation and staff utilization.
  • Developed and maintained strong relationships with referral sources, enhancing communication channels and service accessibility.
  • Assisted in creating educational materials for clients, supporting informed decision-making regarding treatment options.

Education

Associate of Science - Accounting And Finance

Louisiana Technical College
06-2008

Skills

  • Staff training
  • Inventory management
  • Sales analysis
  • Customer service
  • Financial reporting
  • Operational efficiency
  • Document management
  • Compliance standards

Languages

English

Timeline

Manager

Texas Thrift Store
03.2016 - 10.2025

Accounting Assistant

Pathways Community Health
02.2014 - 02.2015

Program Technician

Cenla Chemical Dependency Treatment Center
06.2008 - 04.2013

Associate of Science - Accounting And Finance

Louisiana Technical College