Monica Norris
Houston
Summary
Dynamic manager with a proven track record, enhancing operational efficiency and customer service. Skilled in staff training and inventory management, I successfully implemented systems that reduced wastage and drove revenue growth. Adept at analyzing sales data, I foster strong team performance and compliance with standards.
Overview
17
17
years of professional experience
Work History
Manager
Texas Thrift Store
03.2016 - 10.2025
- Oversaw daily operations, ensuring efficient store management and excellent customer service.
- Developed staff training programs to enhance team performance and improve service delivery.
- Implemented inventory management systems to optimize stock levels and reduce wastage.
- Analyzed sales data to identify trends, drive promotional strategies, and increase revenue.
Accounting Assistant
Pathways Community Health
02.2014 - 02.2015
- Processed and recorded financial transactions with accuracy and attention to detail.
- Assisted in preparing monthly financial reports, ensuring compliance with organizational standards.
- Implemented improvements in document management processes for enhanced efficiency and accessibility.
- Coordinated communication between departments to facilitate timely resolution of accounting inquiries.
Program Technician
Cenla Chemical Dependency Treatment Center
06.2008 - 04.2013
- Managed patient intake processes, ensuring compliance with regulatory standards and improving overall efficiency.
- Coordinated scheduling for client assessments and treatment sessions, optimizing resource allocation and staff utilization.
- Developed and maintained strong relationships with referral sources, enhancing communication channels and service accessibility.
- Assisted in creating educational materials for clients, supporting informed decision-making regarding treatment options.
Education
Associate of Science - Accounting And Finance
Louisiana Technical College
06-2008
Skills
- Staff training
- Inventory management
- Sales analysis
- Customer service
- Financial reporting
- Operational efficiency
- Document management
- Compliance standards
Languages
English
Timeline
Manager
Texas Thrift Store
03.2016 - 10.2025
Accounting Assistant
Pathways Community Health
02.2014 - 02.2015
Program Technician
Cenla Chemical Dependency Treatment Center
06.2008 - 04.2013
Associate of Science - Accounting And Finance
Louisiana Technical College