Monica Nunez

Undertook a career shift to UX/UI Design and Product Management, focusing on enhancing design thinking and product strategy skills. Completed multiple courses, including Google’s UX Design Certification, Foundations of User Experience, Creative Design, Experience Design, and Interaction Design, to build a strong foundation in user-centric design and digital product development.

Gained hands-on experience by collaborating with students and pre-seed/early-concept startups in a pro bono capacity, assisting with user research, wireframing, prototyping, and product strategy to help shape their initial ideas into viable concepts.

• Enhanced customer experience by identifying user needs and recommending tailored banking solutions, demonstrating a user-centered approach
• Analyzed customer interactions to identify pain points and improve service delivery, aligning with UX research and usability principles
• Trained and provided guidance to junior staff, improving efficiency in workflows—a skill applicable to collaborating with cross-functional UX teams
• Generated reports on customer satisfaction and sales performance, showcasing ability to interpret data to enhance user engagement
• Maintained accuracy in financial transactions and vault monitoring, emphasizing attention to detail—a crucial skill for UX design and interface precision
• Performed clerical tasks such as data organization and documentation, relevant to information architecture and usability

• Consistently exceeded daily sales goals by understanding customer needs, demonstrating a user-focused approach to product recommendations
• Identified pain points in store operations and proposed process improvements based on data analysis, aligning with UX principles of usability testing and iterative design
• Conducted regular audits of in-store displays, ensuring accurate information and optimizing the visual hierarchy of promotional materials for better customer engagement
• Trained and mentored new employees in customer service, cash handling, and operations, showcasing collaboration and knowledge-sharing skills valuable in UX teams
• Assisted store manager in achieving key performance indicators (KPIs), applying a data-driven approach to performance analysis and optimization
• Created and maintained detailed reports on store performance and inventory, demonstrating data interpretation and documentation skills relevant to UX research
• Enhanced customer experience by assisting shoppers, optimizing store layouts, and ensuring seamless navigation—similar to UX design principles in digital interfaces

• Consistently surpassed sales targets by 120% or more, demonstrating a deep understanding of customer needs and behaviors—a key principle in UX design
• Maintained a top-three seller position throughout tenure by building strong customer relationships and delivering personalized, user-centered experiences
• Recognized for optimizing customer onboarding by processing the highest number of Brooks Brothers credit card applications, showcasing an ability to improve conversion rates and user engagement
• Ranked #1 seller of men's suits, applying insights from customer interactions to tailor recommendations—parallel to user research and persona development in UX
• Key contributor to the Brooks Brothers' client list, leveraging effective user data collection and CRM strategies to enhance long-term customer engagement

• Consistently exceeded daily sales goals of $2,000+ by understanding customer needs and providing a personalized, high-end shopping experience—a key principle in UX design and user empathy
• Winner of multiple sales contests, demonstrating a strong ability to analyze user behavior and optimize engagement strategies
• Persistently surpassed sales-per-hour expectations for high-end luxury sunglasses ($350+), showcasing persuasive communication and user-focused problem-solving
• Delivered seamless, luxury-level customer service in an extremely fast-paced environment, balancing efficiency with high-quality experiences, a crucial skill in UX and designing for usability under constraints