MONICA OBENEWAA OBENG
Woodbridge,VA
Summary
Proactive professional with a strong track record in hiring, developing, and motivating employees. Expertise in building rapport across all organizational levels and effectively resolving issues. Demonstrated success in patient relations and crisis management at eVEREADY HOMECARE and GHANA METEOROLOGICAL, enhancing customer satisfaction and operational efficiency. Skilled in compassionate care and database administration, committed to achieving exceptional service outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Officer
Blessed Healthcare Professionals
Dale City, VA
02.2021 - Current
- Developed and implemented compliance policies and procedures.
- Monitored employee adherence to company policies, laws, and regulations.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Provided guidance on regulatory requirements for business operations.
- Advised management on best practices in compliance-related matters.
- Drafted reports summarizing findings from audit reviews and investigations.
Certified Nurse Assistance
eVEREADY HOMECARE
Dumfries, USA
05.2020 - 01.2021
- Assisting with the grooming and personal care of the client.
- Monitoring the client's vitals, and making sure they have regular meals and proper medication dosages.
- Helping clients with mobility needs.
- Assisting the client to eat and take medication.
- Reporting on the client's condition and keeping up with in-service training.
- Preparing and maintaining a hygienic room for the client.
- Ensuring necessary items, including medical equipment and bathroom needs, for the client.
Personal Assistant to the Director General
GHANA METEOROLOGICAL
Accra, Ghana
08.2014 - 02.2020
- Promptly responding to general inquiries from staff members and clients via telephone and email
- Taking notes and action points during meetings for management’s attention and follow ups
- Responding to clients and partners emails on behalf of the Director General
- Drafting communication for and on behalf of Director General
- Preparing of quarterly activity reports for Director General
- Performing other auxiliary duties assigned by the Director General
National Service Personnel
GHANA METEOROLOGICAL AGENCY
Accra, Ghana
08.2016 - 07.2017
- Taking notes and action points during meetings for management’s attention and follow ups
- Providing administrative support to the Weather Forecast team
- Filing and maintaining database to ensure quick retrieval of information
- Assisting with controls and movement of files and documents
Customer Service Associate
MIDLAND SAVINGS AND LOANS LIMITED
Accra, Ghana
02.2013 - 12.2013
- Attentively listening and responding to customer calls and emails
- Providing support and answers to questions about products and services
- Providing assistance to customers who subscribe for new accounts with the company
- Building and maintaining favourable customer relationships to maximize retention
- Consistently monitoring and improving customer satisfaction by resolving concerns and conflicts
- Consulting with customers and clients to evaluate needs and determine best options
- Following up on potential customers to sell products and services
Administrative Secretary (Intern)
GHANA INTERNATIONAL TRADE FAIR COMPANY
Accra, Ghana
01.2012 - 10.2012
- Work on clients request letters and files
- Analysed clients and public comments
- Taking notes at meetings and managing records
- Providing administrative support to the Director General
Education
Bachelor of Science - Management with Computing
Regent University
Accra, Ghana12.2019
Higher National Diploma - Secretaryship and Management
Accra Technical University
Accra, Ghana08.2015
Stenographer Grade I -
Government Secretarial School
Accra, Ghana12.2011
Stenographer Grade II -
Government Secretarial School
Accra, Ghana12.2011
Business -
Krobo Girls High School
Odumase-Krobo, Ghana05.2009
Skills
- Reputation Management
- Customer Service Expert
- Crisis and conflict Management
- Adaptable and Persuasive
- Compassionate care
- Documenting behaviors
- Observing responses
- Database administration
- Patient relations
Certification
- Certified Nursing Assistant (CNA)
- Medication Aide Certification
Timeline
Compliance Officer
Blessed Healthcare Professionals
02.2021 - Current
Certified Nurse Assistance
eVEREADY HOMECARE
05.2020 - 01.2021
National Service Personnel
GHANA METEOROLOGICAL AGENCY
08.2016 - 07.2017
Personal Assistant to the Director General
GHANA METEOROLOGICAL
08.2014 - 02.2020
Customer Service Associate
MIDLAND SAVINGS AND LOANS LIMITED
02.2013 - 12.2013
Administrative Secretary (Intern)
GHANA INTERNATIONAL TRADE FAIR COMPANY
01.2012 - 10.2012
- Certified Nursing Assistant (CNA)
- Medication Aide Certification
Bachelor of Science - Management with Computing
Regent University
Higher National Diploma - Secretaryship and Management
Accra Technical University
Stenographer Grade I -
Government Secretarial School
Stenographer Grade II -
Government Secretarial School
Business -
Krobo Girls High School
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