Summary
Overview
Work History
Education
Skills
Timeline
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Monica Ogilvie

DeSoto,TX

Summary

Versatile and dynamic, with a proven track record at Wingstop for enhancing customer satisfaction and team efficiency. Excelled in high-pressure environments, leveraging strong leadership and bilingual communication skills to elevate service standards and resolve issues swiftly. Demonstrated expertise in supervising, task delegation, and inventory management, significantly improving operational flow.

Overview

6
6
years of professional experience

Work History

Waitress Supervisor

Zona Caliente
12.2023 - 01.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.

Shift Lead Manager

Wingstop
08.2023 - 11.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.

Courier Driver

Foxtrot
01.2022 - 07.2022
  • Delivered a wide variety of items to different addresses and through different routes
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Follow routes and time schedule
  • Loaded, unloaded, prepared, inspected and operated a delivery vehicle
  • Asked for feedback on provided services and resolve clients' complaints
  • Collect payments
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

Shift Leader

CVS Health
04.2019 - 10.2021
  • Completed store opening and closing procedures
  • Audited cash drawer at beginning and end of shift
  • Processed point of sales (POS) transactions, including checks, cash, and credit card purchases or refunds
  • Reconciled cash drawer discrepancies
  • Conducted routine inspections of incoming materials to check quality and compliance with CVS specifications
  • Trained newly hired personnel

Cashier/Customer Service

Wendy's
07.2018 - 05.2019
  • Provided exceptional customer service to guest
  • Front end and Drive -Thru cashier and order taker
  • Completed cash and credit card point of sales (POS) transactions
  • Restocked and organized merchandise
  • Maintained knowledge of menu and sales policies

Education

Cedar hill high school -

Cedar Hill High School
Cedar Hill, TX
05.2019

Skills

  • Bilingual
  • Leadership
  • Customer service
  • Communication skills
  • Time management
  • Strong leadership
  • Delivery driver experience
  • Dispatching
  • Supervising experience
  • Task Delegation

Timeline

Waitress Supervisor

Zona Caliente
12.2023 - 01.2024

Shift Lead Manager

Wingstop
08.2023 - 11.2023

Courier Driver

Foxtrot
01.2022 - 07.2022

Shift Leader

CVS Health
04.2019 - 10.2021

Cashier/Customer Service

Wendy's
07.2018 - 05.2019

Cedar hill high school -

Cedar Hill High School

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Monica Ogilvie