Monica Oksanen
Del Valle,TX
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner
Chilies Bar & Grill
Palmer, TX
07.2024 - Current
- Organized food orders and ensured accuracy of items served to customers.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Assisted servers in setting up tables for guests.
- Followed proper sanitation guidelines when handling food products.
- Greeted and welcomed customers as they arrived at the restaurant.
- Provided assistance with clearing plates from tables after meals were completed.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Delivered food to guests in a timely manner while following safety protocols.
Dental Assistant
Thiel Pediatric Dentistry
Austin, TX
02.2023 - 07.2024
- Educated patients about the importance of. Preventive care, including brushing and flossing techniques.
- Maintained accurate records of patient visits and developed reports summarizing program outcomes.
- Reviewed carefully patient charting and documented for follow up coming appointment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
Hostess Manager
China Harbor
Austin, TX
09.2022 - 01.2024
- Resolved any complaints or issues with customers quickly and professionally.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Reviewed customer feedback surveys regularly to identify areas where improvements could be made.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Established effective communication systems between hosts and hostesses and management.
- Maintained a clean and organized work environment for the hostesses at all times.
Associate
Walmart
Austin, TX
03.2021 - 04.2022
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Helped customers locate items within the store using the inventory system.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Live Oak Academy
Buda, TX02-2019
M.D. - Medical Assistant
Southern Careers Institute
TXSkills
- Teamwork and collaboration
- Time management
- Relationship building
- Effective multitasking
- Quick learner
- Opening and closing procedures
- Food preparation
- Cleaning and sanitizing
- Food allergy awareness
- Strong teamwork
- Customer service
- Cleanliness
- Strong work ethic
- Restaurant etiquette
- Safety awareness
- Cash handling
- Performance improvement
- Health and safety
Certification
- Register Dental Assistant License
- Certified American Heart Association Basic Life Support
- Certified Cosmetology hairstylist
Accomplishments
- Recipient FCC Austin Scholarship
Timeline
Food Runner
Chilies Bar & Grill
07.2024 - Current
Dental Assistant
Thiel Pediatric Dentistry
02.2023 - 07.2024
Hostess Manager
China Harbor
09.2022 - 01.2024
Associate
Walmart
03.2021 - 04.2022
High School Diploma -
Live Oak Academy
M.D. - Medical Assistant
Southern Careers Institute
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