Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Oljace

Dyer,IN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of guests in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Manager

Toast & Jam
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Promptly resolved scheduling issues as they arose
  • Monitored food and beverage quality to ensure customer satisfaction
  • Completed inventory on a daily/weekly basis, placed orders in a timely manner that would prevent business from running out of stock of items
  • Wrote checks and filed accordingly to keep invoices up to date
  • Checked in with guests several times (without being overbearing) throughout visit to ensure customer satisfaction

Expediter

Toast & Jam
03.2020 - Current
  • Regulated food quality and presentation to ensure consistency throughout business
  • Monitored ticket times during high volume periods and adjusted wait times accordingly to ensure success by all staff members
  • Corrected items made incorrectly before sending them to guests
  • Promptly handled situations in which customer was unsatisfied
  • Communicated with kitchen staff in a respectful and timely manner in regards to all orders, especially any allergies and dietary restrictions
  • Monitored shelf life of items to ensure quality and consistency
  • Created entree and beverage specials with ingredients already carried in house
  • Trained new employees to ensure policies are followed correctly
  • Notified kitchen staff of any reservations for larger parties to assist with preparation for guest satisfaction


Server

Toast & Jam
03.2019 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Round The Clock Family Restaurant
03.2015 - 03.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Lake Central High School
Saint John, IN
12.2015

Skills

  • Customer Relationship Management
  • Restaurant Management
  • Moderately bilingual (English and Spanish)
  • Team Leadership

Timeline

Manager

Toast & Jam
03.2020 - Current

Expediter

Toast & Jam
03.2020 - Current

Server

Toast & Jam
03.2019 - Current

Server

Round The Clock Family Restaurant
03.2015 - 03.2019

High School Diploma -

Lake Central High School

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Monica Oljace