Summary
Overview
Work History
Education
Skills
Timeline
Barista
Monica Onuoha

Monica Onuoha

Rio Rancho,NM

Summary

Dynamic professional with a proven track record in customer service and collections management, notably at Collections Inc. Excelled in utilizing Aegis CRM to enhance customer interactions and financial recoveries. Achieved significant improvements in client satisfaction and operational efficiency through exceptional communication skills and strategic problem-solving.

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Work From Home Customer Service

Safelite Auto Glass
03.2021 - 04.2023
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.

Work From Home Personal Banker

Bank of America
01.2020 - 02.2021
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.

Collections Manager

Collections Inc.
09.2000 - 12.2020
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
  • Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
  • Trained new team members in company policies, procedures, and best practices for successful collections management.
  • Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.

Education

High School Diploma -

Wheeling High School
Wheeling, IL
08-1985

Skills

  • Customer Interaction Skills
  • Achievement Oriented
  • Proficient in Aegis CRM

Timeline

Work From Home Customer Service

Safelite Auto Glass
03.2021 - 04.2023

Work From Home Personal Banker

Bank of America
01.2020 - 02.2021

Collections Manager

Collections Inc.
09.2000 - 12.2020

High School Diploma -

Wheeling High School

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Monica Onuoha