Monica Oothout

• Served as an expert diabetes health coach. Supported individuals efficiently and effectively to achieve the best outcomes possible.
• Remotely engaged with individuals seeking to improve Type 2 diabetes through lifestyle modifications.
• Engaged individuals with empathy, clarity and care.
• Appointments were all delivered over phone calls and text messages.
• Delivered education and personalized guidance according to Perry Health protocols to help individuals better self-manage their condition and adhere to their care plan.
• Ability to recognize immediate care needs and triage/address accordingly to the clinicians of Perry Health.
• Adhered to policies and procedures for ongoing clinical quality.
• Ensured standard operating procedures for wellness programs remain in compliance with all clinically-related legal and regulatory matters.

• Recruited top candidates for positions on a national basis, and ensured compliance with company policy and EEO and ADA guidelines.
• Candidates included Nursing Assistants, healthcare techs, and healthcare office personnel. Worked on over 70 reqs on average.
• Managed screening of large volumes of applications leveraging technology to present qualified candidate pool to hiring leaders in a timely manner.
• Completed credential verifications, ensured references completed, scheduled interviews, collected interview feedback and executed job offer negotiations.
• Provided hiring managers with strong level of customer service.
• Served as initial liaison to job candidates to let them know their status and to make sure they were not lost to us out of negligence to respond.
• Served as the initial point of contact for all recruitment activities in assigned areas.
• Assured that applicants received accurate information regarding job descriptions, benefits and organization information on request.

• Motivated, empathized, and guided members through Calibrate’s 52-week structured intensive-lifestyle intervention program.
• Helped clients create Wellness Visions and both Short- and Long-term Goals to guide them toward healthy behavior change.
• Personalized the Calibrate program for each member by setting relevant, achievable, incremental goals.
• Actively listened and empowered members to find their own motivation for solutions for sustainable habit change.
• Monitored member progress and collaborated with Clinical and Content teams to ensure each member’s success in the program.

• Responsible for recruitment, screening and placement fo allied health professionals.
• Worked with various healthcare professionals, including PT's, OT's and Associates, COTA's, and Speech/Language Pathologists.
• Worked with candidates seeking travel positions, per diem and permanent placement. Was responsible for calculating pay rates (including stipends, etc).
• Qualified applicants based on client requirements and coach candidates in preparation of client interviews.
• Followed protocols and procedures in providing necessary and appropriate documentation.
• Educated potential candidates on benefits of working with the company and transform potential candidates into new hires.

Health Coach Duties

• Utilized evidence-based coaching skills and SMART goal-setting with clients around nutrition; physical activity; stress management; sleep hygiene; chronic disease management, especially diabetes, hypertension and hyperlipidemia; women's health issues, and tobacco cessation.
• Used multiple behavior-change interventions, including Motivational Interviewing, Trans-Theoretical Model, Appreciative Inquiry, and active listening to help facilitate behavior change.
• Maintained thorough confidential records of all telephonic sessions with clients in accordance with HIPPA requirements.

Lead Coach Duties

• Managed a team of 20 health coaches.
• Monitored coaches’ performance on key metrics relevant to Vida’s standards.
• Mentored and supported coaches whose performance did not meet expectations.
• Audited each coach’s cases weekly against a set of standards.
• Led various projects for the coaching department which included but were not limited to scheduling, customer service, ongoing updates for coaches, creating content and other protocols and documents for new coaches.
• Participated in team planning meetings and meetings regarding the development and testing of features that will directly impact the health coaching team.
• Utilized fully digital coaching platform, along with Slack; Google Drive; Google Docs; Webex; Zoom; Microsoft Word; JobScore & Google Hire, and Excel.

Healthcare Recruiter Duties

• Responsible for sourcing (both passive & active applicants), recruiting, interviewing, hiring, on-boarding, and training any new employee who works on the Vida coaching platform, including Health Coaches, Mental Health Therapists, Registered Dietitians, Certified Diabetes Educators & other healthcare professionals. Recruited and hired both virtual and on-sight coaches.
• Interviewed and onboarded over 300 providers since taking on recruiting duties in Lead Coach and Clinical Recruiter roles.
• Engaged in ongoing communication with applicants - answered questions, related timelines for hiring, etc.
• Collaborated with various departments to define job qualifications.
• Completed license & certificate verification and background checks, and drug screening for all new hires.
• Created job listings for various roles within the organization.
• Utilized several ATS's, including JobScore, Lever, & Google Hire.