Summary
Overview
Work History
Education
Skills
Certification
ENGLISH / SPANISH
Languages
Timeline
Generic

Monica Ordonez

Summary

Developed in fast-paced retail environment, focusing on team leadership and efficiency. Skilled in resource management and customer service excellence. Personable and organized with talent for effective team coordination and problem-solving. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

New Hope Apparel Co
10.2021 - Current
  • Performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Kitchen Staff Member

Liberty Hall Pizza
10.2020 - 09.2021
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Maintained composure and work quality while under stress.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Learned other teammates' work tasks to train as backup.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Housekeeping Room Attendant

Logan Inn
09.2021 - 11.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Kitchen Staff Member

The Landing Restaurant
05.2019 - 09.2020
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained high personal grooming standards and uniform presentation.
  • Stocked and rotated food items according to expiration dates.
  • Trained new staff on food preparation and safety procedures.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Assisted in setting up and breaking down kitchen stations.
  • Cleaned and maintained work areas, equipment and utensils.
  • Plated and presented food following chef requirements.
  • Followed recipes and chef instructions to prepare food correctly.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.

Kitchen Staff Member

The Good Gyro
11.2019 - 09.2020
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed recipes and chef instructions to prepare food correctly.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

Education

High School Diploma -

South Hunterdon Regional High School
Lambertville, NJ
06.2020

Associate of Arts - Business Fundamentals

University of Phoenix
Tempe, AZ
06.2023

Bachelor of Science - Accounting

University of Phoenix
Tempe, AZ
08.2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Professional and courteous
  • Staff training
  • Active listening
  • Multitasking
  • Customer service and satisfaction
  • Employee engagement
  • Adaptability and flexibility
  • Team collaboration
  • Sales growth
  • Staff development
  • Team motivation
  • Problem-solving

Certification

Financial Markets Yale University with Honors

ENGLISH / SPANISH

Bilingual fluent in Spanish and English. 

Bilingual in Spanish read, write and speak

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

New Hope Apparel Co
10.2021 - Current

Housekeeping Room Attendant

Logan Inn
09.2021 - 11.2021

Kitchen Staff Member

Liberty Hall Pizza
10.2020 - 09.2021

Kitchen Staff Member

The Good Gyro
11.2019 - 09.2020

Kitchen Staff Member

The Landing Restaurant
05.2019 - 09.2020

High School Diploma -

South Hunterdon Regional High School

Associate of Arts - Business Fundamentals

University of Phoenix

Bachelor of Science - Accounting

University of Phoenix

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Monica Ordonez