Monica Orosco

Walmart Coach (Operations / Store Leadership)

• Led and developed large, cross-functional teams by coaching, training, and actively listening to associates; conducted Tour-to-Teach walkthroughs to reinforce standards and drive continuous improvement.
• Partnered with store leadership and associates at all levels to execute operational strategies, merchandising plans, and company initiatives aligned with Walmart goals.
• Championed change initiatives by communicating clear expectations, providing direction, and ensuring successful adoption of new processes, technology, and business programs.
• Modeled and enforced exceptional customer service using the One Best Way (OBW) framework; resolved escalated customer concerns and implemented action plans to improve satisfaction and loyalty.
• Supported community engagement efforts and store outreach programs to strengthen the store’s role as a “Store of the Community.”
• Drove financial performance by analyzing P&L statements, managing expenses, supporting budgeting and forecasting, and ensuring alignment with sales targets.
• Executed merchandising strategies, maintained inventory flow, and led seasonal transitions to maximize sales while reducing shrink and operational losses.
• Recruited, hired, and developed associates through structured onboarding, ongoing coaching, and performance management; built a strong talent pipeline to support business growth.
• Fostered an inclusive and engaging work environment by promoting diversity, belonging, and associate recognition.
• Built strong partnerships with key stakeholders to align on business objectives; set measurable goals, tracked progress, and ensured accountability across teams.
• Identified operational gaps and implemented process improvements to enhance efficiency and overall store performance.
• Ensured compliance with company policies, safety standards, and ethical practices; reinforced the Open Door Policy and modeled integrity in all business operations.