Monica Orozco
Victorville,CA
Summary
Conscientious Healthcare professional offering over eight years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Inland Urgent Care
06.2023 - 01.2024
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Measured patient pulse oximetry.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about medications, procedures, and care plan instructions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
Medical Assistant
24 Hour Urgent Care
08.2020 - 08.2023
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented care and efficiency improvements to support and enhance office operations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about medications, procedures, and care plan instructions.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
QA Associate
Walmart Fulfillment Center
01.2014 - 06.2020
- Conducted data review and followed standard practices to find solutions.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Developed and implemented procedures to meet product quality standards.
- Performed routine maintenance and calibration on testing equipment.
- Fixed identified issues to improve workflows.
- Implemented process improvements to increase productivity in quality assurance operations.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Maintained up-to-date documentation of test results for easy reference during troubleshooting processes or audits.
- Participated in agile scrum meetings for effective communication between QA team members and developers, promoting a collaborative work environment.
- Analyzed quality and performance data to support operational decision-making.
- Assisted in the development of test plans, strategies, and procedures to guarantee high-quality products while meeting deadlines.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Performed extensive compatibility testing on multiple platforms to ensure a consistent user experience across devices.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Improved product quality by conducting thorough testing and identifying defects in software applications.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Played an active role in release management activities, ensuring smooth deployment of final builds into production environments without compromising quality.
- Supported continuous improvement initiatives through participation in root cause analysis sessions after project completion to prevent future occurrences of similar issues.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Promoted adherence to quality standards by educating personnel on quality control.
- Increased product reliability through rigorous stress tests that simulated extreme operating conditions as needed.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Updated inspection journals and daily summary logs with quality-related data.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Provided detailed feedback to developers regarding identified defects, facilitating swift resolutions before product launches.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed tests and inspections to conform to established standards.
- Addressed non-conformance issues, pausing production to correct errors.
- Reported problems and concerns to management.
- Reduced defect leakage rate by diligently tracking, reporting, and resolving issues during the testing phase.
- Streamlined QA processes by implementing automation tools and methodologies, reducing manual efforts and increasing efficiency.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Recorded and organized test data for report generation and analysis.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Created testing protocols to be used across product lines.
- Enhanced customer satisfaction through timely identification and resolution of software issues.
- Evaluated new testing tools and technologies, staying up-to-date with industry trends and best practices to continuously improve QA processes.
- Conducted comprehensive regression testing after bug fixes, ensuring functional stability throughout product releases.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Assessed products or services to evaluate conformance with quality standards.
- Trained junior QA associates on best practices and methodologies for efficient performance within the team.
- Adhered strictly to company policies and industry regulations while executing all assigned tasks within the scope of the QA Associate role diligently.
- Contributed to the establishment of quality standards by developing data-driven metrics for evaluating product performance over time effectively.
- Leveraged strong analytical and problem-solving skills to identify potential risks during early project stages, allowing for prompt mitigation strategies.
- Reviewed production processes and identified potential quality issues.
- Monitored application performance under various load scenarios to identify potential bottlenecks or areas needing optimization.
- Fixed identified issues to increase productivity and boost workflows.
- Conducted investigations into questionable test results.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
No Degree - LVN Nurse
North West College
Riverside, CA03.2024
No Degree - Basic Life Support
North West College
Riverside, CA06.2022
Bachelor of Arts - Health Care Management
Platt College
Victorville, CA06.2019
Associate of Science - Medical Assistant
Platt College-Ontario
Ontario, CA12.2017
High School Diploma -
Goodwill High School
Victorville, CA05.2011
Skills
- Emergency Room Procedures
- Prioritizing stat orders
- Operating EKG Equipment
- Heartsaver CPR AED (CPR AED)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Inland Urgent Care
06.2023 - 01.2024
Medical Assistant
24 Hour Urgent Care
08.2020 - 08.2023
QA Associate
Walmart Fulfillment Center
01.2014 - 06.2020
No Degree - LVN Nurse
North West College
No Degree - Basic Life Support
North West College
Bachelor of Arts - Health Care Management
Platt College
Associate of Science - Medical Assistant
Platt College-Ontario
High School Diploma -
Goodwill High School