Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Volunteer Work
References
Timeline
Generic

Monica Ortiz

San Marcos,Texas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated professional offering Bachelor's in Criminal Justice and Criminology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create best product plans and boost sales revenue. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Merchandiser

Sam's Club
San Marcos, TX
09.2021 - Current
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Assisted customers in locating desired items and provided advice on product features.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Built product displays and placed appropriate signage for merchandise.
  • Printed labels and tags for for-sale merchandise.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
  • Participated in physical inventories by counting merchandise stored in backroom areas.
  • Transported and positioned floor displays with pallet jacks.
  • Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
  • Kept work areas professional, organized and clean.
  • Cleaned and organized display cases, shelves and aisles.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Greeted store customers, offered assistance, and thanked each for patronage.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.

Deputy Clerk

Caldwell County Clerk
Lockhart, TX
  • Contacted customers regarding account updates and potential problems.
  • Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Troubleshot office equipment, computer hardware and software issues.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Assisted in preparing and maintaining official records, documents, and reports.
  • Typed, formatted and edited correspondence and other documents.
  • Inventoried and ordered materials, supplies and services.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Prepared bank deposits; reconciled bank statements monthly.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Communicated with customers and employees to answer questions or explain information.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Greeted visitors; provided information regarding city services or operations.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Managed public relations problems with discretion and courtesy to maintain positive public image.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered telephones, directed calls, and took messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Delivered messages and ran errands.
  • Ensured that all financial transactions were properly recorded and reported.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.

Education

Bachelor of Science - Criminal Justice And Criminology

Texas State University
San Marcos, TX
12-2023

Associate of Applied Science - Corrections

Austin Community College
Kyle, TX
05-2021

Skills

  • Cost Analysis
  • Stock Replenishment
  • POS
  • Sales Techniques
  • Active Listener
  • In-Store Support
  • Friendly and Outgoing
  • Visual Displays
  • Reliable and Punctual
  • Visual Merchandising
  • Pricing and Signage Updates
  • Customer Assistance
  • ID Verification
  • Payment Collection
  • Cash Handling
  • Cash Register Operation
  • Payment Processing
  • Customer Service
  • Cash Management
  • Credit and Cash Transactions
  • Cleaning and Sanitizing

Affiliations

  • Co-Ed, Men's, and Women's Softball
  • Body Building/Powerlifter
  • Boxing

Languages

Spanish
Native/ Bilingual

Certification

  • ALERRT (Active Shooter Response)

Accomplishments

  • Associate of the Month
  • First Generation College Graduate

Volunteer Work

  • Volunteer BBQ Cookout to raise money for Children's Miracle Network for both Walmart and Sam's Club in Lockhart and San Marcos, TX.
  • Sam's Club Day of Service volunteered at Food Bank in Kyle, TX.

References

References available upon request.

Timeline

Merchandiser

Sam's Club
09.2021 - Current

Deputy Clerk

Caldwell County Clerk

Bachelor of Science - Criminal Justice And Criminology

Texas State University

Associate of Applied Science - Corrections

Austin Community College

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Monica Ortiz