Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Monica Ortiz

Laredo,TX

Overview

11
11
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Touchstone Communities
11.2022 - Current

assisting patients with daily activities, monitoring vital signs, maintaining a clean environment, and providing emotional support, while also adhering to infection control protocols and collaborating with the healthcare team.

Testing Site Lead

Curative
04.2021 - 06.2022

Improved site efficiency by implementing streamlined processes and procedures.
Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
Managed project timelines, ensuring successful completion within budget and on schedule.
Resolved conflicts among team members, fostering a positive and collaborative work environment.

Cashier/Customer Service

Wingstop
05.2019 - 04.2020

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Texas Roadhouse
07.2017 - 03.2019

greeting guests, accurately taking food and beverage orders, serving food and drinks promptly, ensuring customer satisfaction, and handling payments.

Sales Associate

Nike
04.2017 - 07.2017

provided customer service and sales support, guiding customers to find the right Nike products and services while building a connection with the brand and its mission

Host/Server

Texas Roadhouse
03.2016 - 03.2017

responsible for greeting guests, managing reservations, and ensuring a pleasant dining experience by seating customers and coordinating with staff

Sales Associate

Macy's
10.2015 - 01.2016

provide outstanding customer service, meet hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrate superior product knowledge to customers

Sales Associate

Old Navy
11.2014 - 01.2015

engage with customers, provide excellent service, educate customers about merchandise and promotions, maintains a clean and organized store, and supports operational processes

Cashier

Party City
01.2014 - 12.2014

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High school diploma -

Alexander high school

Bachelors - Psychology

Texas A&M International University
Laredo, TX
12.2021

Skills

  • Food Preparation
  • Leadership
  • Nursing
  • Shift Management
  • Retail Sales
  • Patient care
  • Food Service
  • Sales
  • Cash Handling
  • Customer service
  • Caregiving
  • Food Safety
  • Fast learner
  • Upselling
  • Care plans
  • Server
  • Host/Hostess
  • Time Management
  • POS
  • Restaurant Experience

Certification

State Tested Nursing Assistant, CNA, 03/01/23, 03/31/25

Personal Information

  • Date of Birth: 02/15/96
  • Work Permit: Authorized to work in the US for any employer

Timeline

CNA - Certified Nursing Assistant

Touchstone Communities
11.2022 - Current

Testing Site Lead

Curative
04.2021 - 06.2022

Cashier/Customer Service

Wingstop
05.2019 - 04.2020

Server

Texas Roadhouse
07.2017 - 03.2019

Sales Associate

Nike
04.2017 - 07.2017

Host/Server

Texas Roadhouse
03.2016 - 03.2017

Sales Associate

Macy's
10.2015 - 01.2016

Sales Associate

Old Navy
11.2014 - 01.2015

Cashier

Party City
01.2014 - 12.2014

High school diploma -

Alexander high school

Bachelors - Psychology

Texas A&M International University
Monica Ortiz