Monica Ortiz
Hayward,CA
Summary
Results-driven professional specializing in legal document processing and client advocacy. Successfully ensured compliance with legal standards while enhancing operational efficiency and customer satisfaction. Demonstrates a solid track record in team collaboration and process optimization to meet organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Processing Clerk
Alameda County
Hayward, California
01.2025 - Current
- Processed legal documents to support timely court filings and effective case management.
- Ensured compliance with legal procedures and deadlines to uphold case integrity.
- Scanned documents into the computer system for archiving purposes.
- Answered telephone inquiries regarding case status or procedural issues.
- Conducted document searches to provide attorneys and personnel with accurate information.
- Ensured timely handling of incoming and outgoing mail and packages to maintain efficient operations.
- Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
Independent Living Skills Instructor
Passport To Learning
Fremont, California
10.2024 - 04.2025
- Facilitated life skills workshops to enhance daily living and social interaction abilities for participants.
- Coordinated transportation and community engagement activities to increase client access to essential services and community resources.
- Advocated for client rights and access to community resources.
- Counseled students on coping strategies for managing difficult emotions and challenging situations, promoting healthier decision-making.
Babysitter
Homebased
Hayward, CA
07.2017 - 10.2023
- Supervised children aged newborn to 14 years in various activities.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisted with meal preparation and established bedtime routines, promoting healthy habits and a sense of security for children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Updated parents or guardians on children's daily activities and behaviors, ensuring open communication and addressing any concerns.
- Created a safe environment for children by removing hazards and developing appropriate boundaries and rules.
Customer Advocate
Safelite Autoglass
Union City, CA
06.2022 - 08.2023
- Managed multiple online channels to ensure prompt responses to customer inquiries
- Prepared account entries for company auditors, reconciling financial discrepancies.
- Analyzed and collected customer information to prepare actionable product and service reports
- Determined charges for services requested and arranged for billing.
- Determined charges for services requested and arranged for billing.
Online Personal Shopper
Walmart
Union City, CA
11.2021 - 06.2022
- Managed multiple client orders simultaneously, ensuring organized workflow and on-time deliveries
- Maintained accurate records of customer orders and delivery status, facilitating timely fulfillment
- Coordinated collection, loading, and payment acceptance for pick-up and delivery orders
- Packaged customer orders for shipping to ensure proper handling.
Cashier
Home Depot
Union City, CA
08.2019 - 11.2021
- Operated the POS system efficiently to ensure accurate transactions
- Resolved customer complaints professionally in accordance with company policy
- Strengthened customer service skills through efficient, accurate service delivery
- Monitored self-checkout stations, assisting customers and resolving register issues
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
- Trained and mentored new team members to enhance team effectiveness
Cashier Team Lead
McDonald's
Union City, CA
02.2017 - 07.2019
- Led and motivated cashier team, fostering a collaborative environment and enhancing team morale
- Trained new cashiers on cash register operations and payment processing, enhancing team readiness
- Resolved customer complaints through effective service and problem-solving skills, improving customer satisfaction
- Balanced cash drawer and performed daily audit procedures
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
Tutoring Assistant
Hayward Unified School District
Hayward, CA
08.2016 - 07.2017
- Delivered personalized instruction in multiple subjects to enhance student understanding and performance.
- Guided students in developing organizational skills, study habits, test-taking strategies, and time management techniques to improve academic success.
- Tracked student progress and attendance to inform instructional strategies and support tailored learning plans.
- Administered assessments such as quizzes or tests to evaluate student progress in achieving goals.
Education
Bachelor Of Science (B.S.) In Criminal Justice -
Cal State East Bay
HaywardAssociate In Science (A.S.) In Criminal Justice -
Chabot Community College
HaywardHigh School Diploma -
Tennyson High School
HaywardSkills
- Legal Document Drafting
- Legal Research
- Document preparation
- Billing resolution
- Customer Service
- Conflict resolution
- Solution Development
- Productivity Standards
- Team collaboration
- Spanish fluency
- Professional demeanor
Affiliations
- I like to cook and read about different recipes.
- I enjoy going on walks on my free time.
- I like to meet my tasks weather at home or workplace in order to pursue a healthy environment.
Certification
Driver License
Languages
- English
- Spanish
- ASL
Timeline
Legal Processing Clerk
Alameda County
01.2025 - Current
Independent Living Skills Instructor
Passport To Learning
10.2024 - 04.2025
Customer Advocate
Safelite Autoglass
06.2022 - 08.2023
Online Personal Shopper
Walmart
11.2021 - 06.2022
Cashier
Home Depot
08.2019 - 11.2021
Babysitter
Homebased
07.2017 - 10.2023
Cashier Team Lead
McDonald's
02.2017 - 07.2019
Tutoring Assistant
Hayward Unified School District
08.2016 - 07.2017
Bachelor Of Science (B.S.) In Criminal Justice -
Cal State East Bay
Associate In Science (A.S.) In Criminal Justice -
Chabot Community College
High School Diploma -
Tennyson High School