Monica Otten
79510,TX
Overview
15
15
years of professional experience
Work History
Security Officer
APEX TACTICAL SECURITY LLC
09.2020 - Current
- Maintain peace and safety during professional and courteous interactions with the public Cultivate public relations using welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Hendricks Medical Center
11.2020 - 08.2022
Service Coordinator
Betty Hardwick Center
09.2015 - 05.2017
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
LCDC Supervisor
Taylor County Adult Corrections
09.2009 - 08.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and taught addiction recovery courses to probationers. Documented attendance and changes in individuals in the program.
- Monitored workflow to improve employee time management and increase productivity. Made schedule for 300 individuals on probation and supervised counselors to ensure program /best practices were being used.
Education
Master Of Criminal Justice - Crime And Criminal Behavior
Midwestern State University
Wichita Falls, TXBachelor Of Applied Arts And Science - Criminal Justice
Midwestern State University
Wichita Falls, TX05.2014
Licensed Substance Abuse Counselor - Earned Counseling License Through State of Texas
State of Texas
Abilene, TX09.2012
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Accomplishments
My skills include interpersonal communication in volatile situations.
Being leader of a team. Organizing and assigning duty area and guidance as needed
I have been a LCDC for many years. First in Alaska then in Texas.
Licensed Anger Management Therapist.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Security Officer
Hendricks Medical Center
11.2020 - 08.2022
Security Officer
APEX TACTICAL SECURITY LLC
09.2020 - Current
Service Coordinator
Betty Hardwick Center
09.2015 - 05.2017
LCDC Supervisor
Taylor County Adult Corrections
09.2009 - 08.2015
Master Of Criminal Justice - Crime And Criminal Behavior
Midwestern State University
Bachelor Of Applied Arts And Science - Criminal Justice
Midwestern State University
Licensed Substance Abuse Counselor - Earned Counseling License Through State of Texas
State of Texas
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