Monica Outlaw-Kendrick
Collins,USA
Summary
I was the only one in the office besides the owner. I had to do everything in the office. Auditing log books acquiring loads or drivers accounts payable and receivable kept all the maintenance records for the trucks and trailers. I was responsible for all the drivers papers, FMCSA regulations files..
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Desirable Logistics Solutions, LLC
03.2019 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Maintained inventory of office supplies and placed orders
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives
- Contributed to policy updates, researching regulations to ensure company compliance
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines
- Developed filing system for historical documents, preserving important company records and improving access to information
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Volunteered to help with special projects of varying degrees of complexity
- Liaised between clients and vendors and maintained effective lines of communication
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Was responsible for all safety compliance
- Was responsible for accruing loads for drivers
- Accountants payable and receivable
- Dealt with brokers and customers on a daily basis
- Over 15 drivers
- Was responsible for all safety compliance and maintenance for the entire fleet
Crete Carrier
11.2007 - 11.2019
- Operated with safety and skill to avoid accidents and delays
- Maintained clean driving record while adhering to company policies and federal regulations for transportation safety
- Maintained daily, legible DOT log book and submitted corresponding documents
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Increased safety standards by conducting thorough pre-and post-trip inspections of trucks and trailers
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity
- Dropped and hooked trailers and changed configuration of equipment
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing company positively at all times
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges
- Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries
- Reduced fuel consumption by implementing efficient driving routes
Education
Certificate of Completion - Truck Driver
Wiregrass Technical College
Valdosta, GA11.2007
Skills
- Customer Service
- Computer Skills
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Filing
- Clerical Support
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Database entry
- Data Entry
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Scheduling
- Microsoft Office Suite
- Professional Communication
- Dedicated Team Player
- Appointment Scheduling
- Verbal Communication
- Deadline-oriented
- Professional and mature
- Filing and data archiving
- Documentation And Reporting
- Mail handling
- Document Management
- Spreadsheets
- Scheduling and calendar management
- Excel spreadsheets
- Recordkeeping
- Data organization
- Records Management
- Calendar Management
- Invoice Processing
- Relationship Building
- Meticulous attention to detail
- Data Management
- Prioritization
- Document Control
- Client Relations
- Records administration
- Tech-Savvy
- Meeting planning
- Documentation and control
- Internal Communications
- Meeting Arrangements
- Multi-Line Telephone Systems
- Bookkeeping
- Purchase orders organization
- Account Management
- Training and coaching
- Letter preparation
- Account Reconciliation
- Accounting Support
- Mail distribution
- Multi-Line Phone Systems
- Resourceful
- Event Coordination
- Confidential Document Control
- Complex Problem-Solving
- Spreadsheet development
- Mail Management
- Records Management Systems
- Business Administration
- Attendance record management
- Coordination
- Employee timesheet processing
- Supervising staff
- Program files maintenance
- Payroll and budgeting
- Workflow Planning
- Staff Management
- Inventory Systems
Timeline
Administrative Assistant
Desirable Logistics Solutions, LLC
03.2019 - 05.2024
Crete Carrier
11.2007 - 11.2019
Certificate of Completion - Truck Driver
Wiregrass Technical College
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