Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Paez

San Leandro,CA

Summary

Dynamic healthcare professional with extensive experience at Family Medicine Stanford Partners Emeryville, excelling in staff management and training. Proven track record of enhancing clinic efficiency through process improvements, significantly reducing patient wait times. Committed to fostering a collaborative team environment while delivering exceptional customer service and ensuring compliance with healthcare standards.


Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisor

Family Medicine Stanford Partners Emeryville
08.2018 - Current
  • Supervised daily operations ensuring adherence to quality care standards.
  • Coordinated staff schedules optimizing workflow and resource allocation.
  • Developed training programs enhancing team performance and patient services.
  • Implemented process improvements reducing patient wait times significantly.
  • Collaborated with management on strategic initiatives driving clinic efficiency and effectiveness.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.


Lead Medical Assistant

Family Medicine Oakland
08.2014 - 08.2018
  • Supervised daily operations of medical assisting team, ensuring compliance with healthcare regulations and standards.
  • Trained and mentored new medical assistants, fostering skill development and promoting best practices in patient care.
  • Administered medications and performed diagnostic tests, maintaining accurate records for quality assurance purposes.
  • Led initiatives to enhance electronic health record (EHR) usage, increasing data accuracy and accessibility for staff.
  • Conducted regular audits of clinical processes, identifying areas for improvement and implementing corrective actions as needed.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications and injections to facilitate timely access to necessary treatments for patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

North Oakland Family Practice
12.2001 - 08.2014
  • Administered patient assessments and maintained accurate medical records to support efficient care delivery.
  • Educated patients on treatment plans, medications, and preventive care measures, enhancing patient understanding and compliance.
  • Monitored inventory levels of medical supplies, implementing reorder processes to maintain adequate stock for operations.
  • Trained new staff on clinical protocols and administrative procedures, fostering a collaborative team environment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Education

Alameda High
Alameda, CA

Medical Assistant Certificate -

Bryman College
San Francisco, CA
01-2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Certification

  • CPR certificate

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Family Medicine Stanford Partners Emeryville
08.2018 - Current

Lead Medical Assistant

Family Medicine Oakland
08.2014 - 08.2018

Medical Assistant

North Oakland Family Practice
12.2001 - 08.2014

Alameda High

Medical Assistant Certificate -

Bryman College

Similar Profiles

CREATE PROFILE
Monica Paez