Monica Page
McCalla,AL
Summary
Multi-talented Billing Specialists offering 20 years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Overview
34
34
years of professional experience
Work History
Medical Billing Specialist
Guide House
Bessemer, AL
01.2022 - Current
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Updated account information such as address changes or insurance updates.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Submitted appeals using provider portals and phone communication.
- Assisted patients in understanding the details of their billings and payments.
Patient Account Representative
Princeton Baptist Medical Center
Birmingham, AL
05.2021 - 01.2022
- Provided customer service to patients regarding billing inquiries and account information.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Provided customer service support for clients seeking information about Medicare coverage.
- Consulted with healthcare providers on questions related to billing codes and reimbursement rates associated with specific treatments covered by a patient's plan.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Medical Billing Coordinator & Medical Assistant
Alabama Digestive Diseases
Birmingham, AL
05.1990 - 04.2021
- Verified patient eligibility, coverage details, and payment information.
- Submitted electronic and paper claims to insurance companies.
- Processed insurance claims, appeals, and follow-up documentation.
- Maintained accurate patient accounts in compliance with HIPAA regulations.
- Resolved coding issues by working closely with healthcare providers.
- Monitored accounts receivable status to ensure timely payments from patients or insurers.
- Provided customer service support regarding billing inquires and disputes.
- Analyzed changes in policies, procedures, regulations affecting billing operations.
- Investigated denied or rejected claims due to incorrect coding or lack of authorization.
Education
Certificate of Completion: CPC Course
American Academy of Professional Coders
Dallas, TX03-2020
CRC Risk Adjustment Coding Course
AHIMA
Chicago, IL01-2018
Certificate of Completion: Medical Terminology
AHIMA
Chicago, IL04-2017
Certificate of Completion: Basic Human Anatomy
AHIMA
Chicago, IL04-2017
High School Diploma -
G. W. Carver High School
Birmingham, AL05-1986
Skills
- Patient Billing
- Accounts Payable
- Commercial and Private Insurance
- Teamwork and Collaboration
- Billing and Collection Procedure
- Accounts Receivable
- Insurance Verification
- Account follow-up
- Claim review
- Insurance collections
- Customer Service
- Insurance claims processing
- Patient Collections
- Medical Billing
- Medicare
References
References available upon request.
Timeline
Medical Billing Specialist
Guide House
01.2022 - Current
Patient Account Representative
Princeton Baptist Medical Center
05.2021 - 01.2022
Medical Billing Coordinator & Medical Assistant
Alabama Digestive Diseases
05.1990 - 04.2021
Certificate of Completion: CPC Course
American Academy of Professional Coders
CRC Risk Adjustment Coding Course
AHIMA
Certificate of Completion: Medical Terminology
AHIMA
Certificate of Completion: Basic Human Anatomy
AHIMA
High School Diploma -
G. W. Carver High School
Similar Profiles
Pooja RameshPooja Ramesh
Associate at Guide HouseAssociate at Guide House
Brittney CurryBrittney Curry
Customer Service Technical Support at Guide HouseCustomer Service Technical Support at Guide House
Midhuna Ramesh SMidhuna Ramesh S
Associate II - AR (Non Voice and Voice Process) at Guide House IndiaAssociate II - AR (Non Voice and Voice Process) at Guide House India