Cashier- Cash handler
- Concessions-Inventory tracking
- Sanitation Officers-Insuring cleanliness and outward appearance
- Stock Management-Product Readiness and availability
Monica Pak
Austin,Texas
Summary
To obtain a position with an organization where I will be able to utilize my bilingual skills. A great communicator, and work well with others. I have excellent time management and organization skills that will propel me to complete tasks efficiently and effectively.
References:
- Waverly - Mokara Spa Director (205)-454-0330
Work History
Customer Service Representative
Hawaiian Shirt Outlet
12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
L’Occitane Provence
09.2019
- Welcomed guests in an upbeat and friendly manner
- Provided education to clients about our products
- Organized and ran inventory control
- Translator for customers
Sales Associate
Michael Kors
01.2018
- Effectively managed a high volume of customer inquiries
- Approach browsing customers and intake conversations to determine needs
- Answered customer inquiries and complaints
Front Desk
Aqua Ohia Waikiki
01.2017
- Welcomed guests and clients in an upbeat and friendly manner
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions
- Prepared travel plans, including itinerary, transportation and overnight accommodations for and client guests.
Marina - Cashier
Consolidated Theaters
03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sandwich Artist
Koko Marina
06.2015
- Served fresh, hot food with a smile in a timely manner
- Guest complaints promptly and professionally
- Server - orders to customers at counters and tables
- Cleaned food preparation areas, cooking surfaces, and utensil
Spa Coordinator
Omni Barton Creek Resort & Spa
05.2023 - 07.2023
- Grew repeat client base through effective marketing and customer service.
- Communicated with various product vendors to select products to stock and sell.
- Promoted spa services and fostered new business by organizing promotional events.
- Monitored access of guests and escorted to treatment areas.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Education
Liberal Arts
Kapiolani Community College
2018
undefined
Henry J. Kaiser High School
2017
Skills
- Great communicator
- Motivated
- Time Management
- Organization
- Calligraphy
- AWARDS
- Customer Service Excellence
- Customer Transactions
Languages
Korean
Full Professional
Timeline
Spa Coordinator
Omni Barton Creek Resort & Spa
05.2023 - 07.2023
Customer Service Representative
Hawaiian Shirt Outlet
12.2019
Sales Associate
L’Occitane Provence
09.2019
Sales Associate
Michael Kors
01.2018
Front Desk
Aqua Ohia Waikiki
01.2017
Marina - Cashier
Consolidated Theaters
03.2016
Sandwich Artist
Koko Marina
06.2015
Cashier- Cash handler
Liberal Arts
Kapiolani Community College
undefined
Henry J. Kaiser High School