MONICA PALAU

Organized business professional with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Reliable Medical Support professional with 21 years of experience total in both hospital and clinical environments. Expertly assist with office operations and physician support by gathering patient information, patient billing and procedure/medication authorizations. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.

• Onboarding new hires - Develops and implements office policies and procedure - Ensuring regulations, guidelines, and standards are being followed - Sets staff schedules and manages time off request - Critical Thinking - Great Communication and Leadership skills - Cerner Savvy - Sales Force application - Excellent Customer Service/Patient care Observation - Complete setup and assisted with the office Urodynamic study test
• Fully Epic savvy/ Microsoft/ Excel/ EMR/EHR for front & back office - Assisting hands on in major outpatient cosmetic/Mohs surgeries - Preparing rooms for surgery/Rooming all patients - Maintaining/updating Doctors appointment schedule - Bandaging patients after surgery/educating patients on proper wound care - Suture/staple removal - Monitoring Vitals on surgery patients/ problem solving in cases where immediate action is required
• Child immunization/antibiotic injections - Clinic Vitals - Throat & nasal swabs for 24 hr cultures - Urinalysis - Maintaining & updating patient chart information/with great verbal and written communication skills
• Hearing & vision testing - Patient health care consulting - Assist hands on in circumcisions, skin biopsies and other minor office surgeries - Mini mental examinations - Patient charting /data entry/typing skills of 40-50 wpm - Lab Chemistry - Procedure authorization verification - wound care - MRI/ CT scheduling, appointment scheduling - CPT/ ICD 9 coding - New hire training - Application of Cast/splints - Cast removal - Phlebotomy/ IV Placement - Prior Authorizations/ Insurance claims.