Monica Parker

• Provided pre- and post-service consultations to accurately assess clients' needs.
• Increased revenue through effective customer service and inventory management.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Developed loyal following of clients by providing high-quality services.
• Styled hair, makeup and nails for customers for special events and occasions.
• Maintained regular client list and successfully handled walk-in customers.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Fostered strong relationships with industry partners to expand business opportunities.
• Streamlined business processes, resulting in increased operational efficiency across all departments.
• Developed a high-performance executive team for improved productivity and efficiency.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
• Drove profitability with thorough financial analysis and strategic decisionmaking.
• bookkeeping
• payroll

• Contributed to economic success by participating in budgeting process.
• Managed day-to-day development issues.
• Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
• Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
• Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
• Reduced errors in accounting and financial reporting by modifying current processes.
• Lead design and review sessions with technical and business staff.
• Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
• Streamlined office processes by implementing new project management software and training staff on its usage.
• Contributed to the successful launch of a new product line by coordinating logistical aspects such as inventory management and shipping coordination.
• Processed employee expense reports quickly to prevent delays in payouts.
• Spearheaded marketing initiatives.
• Facilitated fast-paced and dynamic entrepreneurial environment.
• Increased employee satisfaction rates through development of recognition programs that rewarded hard work.
• Streamlined workflow.
• Monitored executive and site schedules to coordinate meetings and corporate events.
• Developed monthly reports.
• Observed all laws, regulations and other applicable obligations.
• Developed strategic plans and initiatives.
• Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
• Monitored compliance with relevant regulations within the organization''s policies and procedures framework.
• Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
• Prepared operational and salary budgets.
• Reconciled business and creative needs.
• Oversaw process improvement initiatives.
• Oversaw HR training, coaching, mentoring and staff retention.
• Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.
• Facilitated smooth communication between departments during times of organizational change or restructuring.
• Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
• Drove specification, scheduling, status and review processes.
• Directed managers of rapidly growing team.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
• Streamlined check-in processes, reducing wait times for guests.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Backed up servers by checking on tables and retrieving items for guests.
• Opened and closed seating sections according to volume of guests.
• Seated patrons based on guest preferences and seating availability.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Provided patrons with estimated waiting times during peak service hours.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Delivered pick-up and curbside orders to guests.
• Advised customers about special offerings and menu items to help drive sales.
• Promoted business loyalty by fostering positive customer relationships.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Took initial drink orders and relayed information to wait or bar staff.
• Maintained balanced cash drawer with correct money values and accurate documentation.

• Increased beauty product sales by providing personalized consultations and recommendations to clients.
• Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
• Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
• Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
• Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
• Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
• Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
• Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
• Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Participated in ongoing professional development opportunities related to the latest skincare advancements and industry innovations.
• Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
• Boosted store revenue by cross-selling complementary beauty products and services.
• Contributed to the achievement of store-wide sales goals through proactive client outreach and follow-up communication.
• Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
• Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and provided outstanding customer service.
• Answered questions about store policies and addressed customer concerns.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Recommended complementary purchases to customers, increasing revenue.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Prioritized helping customers over completing other routine tasks in store.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Monitored customers for signs of security concerns and escalated issues to management.

https://bold.pro/my/monica-parker-240906124634