Monica Partridge

Efficiently managed urgent STAT orders, ensuring timely delivery and patient satisfaction.

Deliver prescription orders to customers on a predetermined route and schedule.

Provide timely and accurate delivery of medication to long term care hospice facilities, or patient's homes.

Upheld strict adherence to HIPAA, safeguarding patient confidentiality in all deliveries.

Optimized delivery routes using advanced planning, reducing delivery times by 10%.

Excelled in customer service, promptly addressing concerns to boost customer loyalty.

Worked closely with pharmacy staff to ensure seamless communication, enhancing delivery efficiency.

Active Texas State Board of Pharmacy (TSBP) Trainee certification

• Enhanced supply chain efficiency by expediting orders and resolving discrepancies, improving delivery times
• Streamlined inventory control, ensuring accuracy and reducing waste by maintaining optimal stock levels on unit and in the warehouse
• Following hospital policies as well as federal and state laws as well as compliant with HIPAA standards
• Communicate with Buyers over discrepancies, orders placed, ETA's etc
• Conducted thorough inventory analyses to identify and rectify stock shortages, ensuring continuous supply flow
• Ability to maintain confidentiality and handle sensitive information with discretion
• Aided in the swift resolution of vendor recalls, safeguarding hospital operations
• Utilized materials management advance system and the new Peoplesoft FSCM for all ordering
• Ordering and supplying of some DME such as oxygen equipment and accessories, traction equipment, crutches, orthotics, etc
• Managed inventory with high accuracy, ensuring compliance with hospital and legal standards for supply management
• Request RMA for returns, damaged or mis shipped items from our distribution partner or direct orders from multiple vendors
• Shipping/receiving for a hospital
• Close out purchase orders for payment
• Answer the phone, return calls and assist departments with questions, concerns, and special requests
• Proficient in organizing and labeling
• Maintain adequate inventory in a cost-effective manner when ordering and planning for warehouse

Managed and organized patient records with 100% accuracy, improving data retrieval time.

Assists with patient dismissals.

Prepared patient charts, gathering documents and information from paper sources and/or electronic health record for other staff.

Provided exceptional support to medical staff, ensuring seamless operations and patient care on the unit. Data entry, making copies and faxing paperwork to other medical offices upon receiving official requests for records.

Provided reliable call handling, ensuring effective communication within the unit.

Collects and enters complete and accurate data/patient demographic into the information system

Clerical duties including answering phones and emails.

Schedule appointments with healthcare providers within the unit.

Managed bed control effectively, maintaining optimal unit operation and patient placement.

Answering of inbound/outbound calls

Maintaining, filing and organizing all documentation for the unit.

Working with other departments to coordinate care services.

Ensured 100% compliance with HIPAA, safeguarding patient privacy and data integrity.

Managed sensitive patient records with high accuracy, adhering to HIPAA standards.

Provided key administrative support, ensuring medical staff could focus on patient care.

Performs clerical and secretarial activities