Monica Patino
Summary
Goal-oriented individual versed in communication and meeting customer satisfaction. Skilled at problem solving, teamwork/collaboration, effective communication and building and maintaining interpersonal customer relationships. Hardworking and highly dedicated.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tjmaxx
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Information Desk Attendant
Lamson Library
11.2022 - Current
- Assisted in training new staff members on proper protocols, procedures, and customer service expectations at the information desk position.
- Managed incoming phone calls, efficiently directing callers to appropriate departments or personnel.
- Checked books in and out for students
- Helped students find the course materials and books that they needed either on the library floor or through the course reserves
- Guided students through the process of printing, scanning, and using the tech equipment in the Library
Crew Member
Dunkin' Donuts
07.2020 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Dasher
DoorDash
06.2024 - 08.2024
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Did this briefly to save money for the upcoming semester.
Crew Member
Dunkin
06.2024 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Briefly held this position to save for the upcoming semester. Worked 2 jobs at this time on top of Doordashing
Education
Bachelor of Science - Psychology, Option in 3+2 Clinical Mental Health
Plymouth State University
Plymouth, NH05-2026
High School Diploma -
Nashua High School North
Nashua, NH06-2022
Skills
- Strong organizational skills
- Patience and composure
- Fast typing speed
- Reliability and punctuality
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Outgoing personality
- Professional demeanor
Languages
Spanish
Native or Bilingual
Timeline
Dasher
DoorDash
06.2024 - 08.2024
Crew Member
Dunkin
06.2024 - 08.2024
Information Desk Attendant
Lamson Library
11.2022 - Current
Sales Associate
Tjmaxx
03.2022 - Current
Crew Member
Dunkin' Donuts
07.2020 - 03.2022
Bachelor of Science - Psychology, Option in 3+2 Clinical Mental Health
Plymouth State University
High School Diploma -
Nashua High School North
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