MONICA Patten
Chicago,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Northwestern Hospital
Chicago, IL
11.2017 - 04.2020
- Secured the Main Lobby: Ensured the safety and security of the hospital’s main entrance by monitoring access points and maintaining a vigilant presence.
- Appointment Assistance: Assisted patients by verifying their appointments and providing directions to the appropriate departments or clinics.
- Visitor Pass Management: Facilitated smooth visitor experiences by issuing passes and guiding visitors to their desired destinations.
Unarmed Security Officer
Monterrey Security
Chicago, IL
06.2016 - 01.2020
- Usher and Secure Sports Events and Concerts: Responsible for maintaining safety and order during sports events and concerts. Direct patrons to their seats and ensure compliance with venue rules.
- Back Check for Public Safety: Conduct thorough checks to prevent unauthorized items from entering the premises. Enhance overall security by identifying potential risks.
- Customer Service: Assist patrons in finding their proper seating, address inquiries, and provide a positive experience.
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
Amazon Sortation Center Associate
Amazon
Chicago, IL
06.2016 - 01.2020
- Performed sortation tasks: Efficiently sorted, scanned, and stacked packages on pallets.
- Prepared customer orders for delivery: Ensured timely and accurate processing of orders.
- Utilized technology: Proficiently used computers, smartphones, and scanning apps.
- Flexible schedule: Adapted shifts to meet operational needs.
Education
High School Diploma -
Bogan
Chicago, IL06-2004
Some College (No Degree) - Child Development
Malcom X College
Chicago, ILSkills
- Complaint Handling
- Information Protection
- Facility Security
- Report Writing
- Alarm monitoring
- Property Patrol
- Crowd Control
- Emergency Response
Certification
- 20hr training(security)
Timeline
Customer Service Officer
Northwestern Hospital
11.2017 - 04.2020
Unarmed Security Officer
Monterrey Security
06.2016 - 01.2020
Amazon Sortation Center Associate
Amazon
06.2016 - 01.2020
High School Diploma -
Bogan
Some College (No Degree) - Child Development
Malcom X College